Ops Analyst, Database Optimization

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

The Operations Analyst I acts as an Operations owner or representative on projects which are primarily focused on the continuous improvement of Transaction Services. Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas. The job complies with Federal regulations and industry rules including, but not limited to Bank policies and procedures, as well as all job relevant Risk Management and Corporate standards.

Job Description

Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations
Participates in the identification, developments, and implementation of operational efficiencies for bank operations
Researches and applies Customer requirements in the development and enhancement of systems
Acts as a project manager for small-scale projects that involve work with external vendors
Participates in performance management and development activities
Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
Supports large ATM Project/Conversions
Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
Trains employees
Assists management with the investigation of internal and external audit findings

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.

  • High School Diploma or equivalent
    1-3 Years of related experience
    Strong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns.
    Previous experience coordinating multidimensional projects
    Effective verbal and written communications


    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    Domestic Travel - Occasional
    International Travel - Never
    Performing sedentary work - Continuous
    Performing multiple tasks - Continuous
    Operating standard office equipment - Continuous
    Responding quickly to sounds - Occasional
    Sitting - Continuous
    Standing - Occasional
    Walking - Occasional
    Moving safely in confined spaces - Occasional
    Lifting/Carrying (under 25 lbs.) - Occasional
    Lifting/Carrying (over 25 lbs.) - Never
    Squatting - Occasional
    Bending - Occasional
    Kneeling - Never
    Crawling - Never
    Climbing - Never
    Reaching overhead - Never
    Reaching forward - Occasional
    Pushing - Never
    Pulling - Never
    Twisting - Never
    Concentrating for long periods of time - Continuous
    Applying common sense to deal with problems involving standardized situations - Continuous
    Reading, writing and comprehending instructions - Continuous
    Adding, subtracting, multiplying and dividing - Continuous
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.