Private Client Services Operations Supervisor {Onboarding Team}

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Job Description

Job Profile Summary
The Private Client Services (PCS) Operations Supervisor II manages wealth management technology and Client service operational activities for core, high net worth, institutional, retirement plan and other division areas. Supervises day-to-day activities of a Client services unit specializing in Fund Cash Accounting, Asset Services, Account Services, Reconciliations, User Support/Training, System Administration or Middle Office areas.

Job Requirements

Supervises a team in a specialized group of Wealth Management Operations
Recognizes gaps and trends
Manages wealth management data processing capability in coordination with internal and external technical resources, including internal technology group, system vendors, consultants and other
Prepares various management reports and other information documenting unit activities
Summarizes and highlights important information, incorporating changes and feedback as needed
Manages operations-related conversion activities for newly-acquired companies and other acquisitions, internal/external audits and other assignments
Audits staff work on a regular basis
Ensures regular reconciliation of assets held in various depositories; broker, vendor and company accounts; and internal control accounts
Supervises monthly processing of common trust funds, including verifying accruals and pricing; determining income distributions; verifying taxable gains and losses; calculating income factors; processing requests for purchases and redemptions; and producing reports
Ensures calculation and verification of accrued income, including tracking accrual exceptions, calculating corrections and identifying and correcting securities setup problems affecting accruals
Maintains data integrity of security master file, account master file, flexible payment records and other system files
Develops, programs and maintains trust Customer statements, including graphical and Flex statements and investment reviews
Establishes and implements operational goals, strategies, programs, policies and procedures in support of overall division objectives, including budget
Provides budget input, tracks financial performance to budget and offers recommendations for operational expense reduction
Supervises revenue area, ensuring appropriate fees are collected
Coordinates account valuation and fees collection for not-for-profit Clients
Trains new staff members and other related departments in operations policies, practices and procedures including incorporating procedures for new products, laws and regulations, coordinating with the training department as needed
Participates in presentations to prospects and Clients as necessary in support of new business and Client retention activities
Resolves asset services-related problems, including compliance issues, release/transfer of assets from decedent's account and moving Client's funds
Supervises Client support program and staff ensuring all Client calls are responded to accurately and timely
Leads effort to educate Customers to utilize technology tools to best advantage
  • Must be eligible for employment under regulatory standards applicable to the position.


  • Qualifications

    Bachelor's degree or progressive work experience in addition to experience below
    5-7 years related experience required
    FINRA Series 99 registration is required
    Must know the processes of Fund Cash Accounting, Asset Services, Account Services, Reconciliations, User Support/Training and System Administration to back up when necessary
    In-depth knowledge of trust operations activities
    Supervisory experience required
    Demonstrated organizational and time management skills
    Demonstrated ability to problem solve and work independently
    Excellent communication skills, both verbal and written
    PC skills, including demonstrated ability to learn new systems
    OCC Language:

    This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA
    Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA
    Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.