Contractor Support Specialist

Requisition ID: 56169

NextEra Energy Resources is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

Position Specific Description

EverBright is facilitating the clean energy transition by providing financing options for homeowners seeking to go solar.

EverBright is seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program. As a Client Support Specialist at EverBright, you will be asked to:
  • Become a main point of contact for EverBright customers and provide exceptional support and problem solve to enable their success
  • Manage each issue to resolution while providing clear communication and expectations


Job Overview

This position will be responsible for providing support to EverBright customers (residential solar installation companies). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have.

Job Duties
  • Provide exceptional customer service through phone, email, chat, etc.
  • Become an expert on both EverBright financing and sales/operations workflows
  • Be a knowledge resource and an escalation point for our customers
  • Provide solutions to problems while educating and training our customers
  • Document customer interactions with accurate and detailed interaction logs
  • Serve as a voice of the customer and work with the team to improve the EverBright program and processes
  • Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
  • Proactively escalate potential issues or anomalies to management
  • Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
  • Create a positive work environment through collaborating with direct teammates and internal stakeholders


Preferred Qualifications
  • Strong proficiency using SaaS software
  • Experience in solar or motivated to learn more about the solar industry
  • Bilingual (Spanish speaking)
  • BA/BS degree or equivalent practical experience


Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Underdirect supervision:
  • Researches and resolves sensitive customer requests and complaints
  • Ensures timely report of outages
  • Performs general account maintenance and billing adjustments
  • Performs rate analysis
  • Performs other job-related duties as assigned


Required Qualifications

  • High School Grad / GED
  • Experience: 2+ years


Preferred Qualifications

  • Six Sigma Yellow Belt Certified


Employee Group: Non Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: NextEra Project Mgmt
Location: Juno Beach, Florida
Other Work Locations: Florida
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami