Implementation Manager - Remote

×
US APPLICANTS ONLY: To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Everybody likes winning. Right? We sure do. And UnitedHealth Group has the right combination of leadership and innovation to ensure more wins in the marketplace everyday. As we take on new customers, we're driving new opportunities for people like you. More and more employers are turning to us for a higher level of quality and performance in health care services. Now, we invite you to help us welcome these new members as you help install assigned benefits accounts. You'll be responsible for overall employer contract loading using various databases and/or source documents. We provide the training, resources and opportunities you'd expect from a Fortune 10 leader.

The Implementation Manager is responsible for supporting and/or leading the onboarding and installation of life, disability and supplemental health products within UnitedHealthcare Employer and Individual operations on the FACETS platform. The Implementation Manager will support a team of Senior Implementation Managers helping to facilitate each installation by initiating the implementation process, preparing the installation materials for the employer, reviewing and validating documents as well as leading small scale end-to-end group implementations for small business groups, expatriates, and key accounts. In addition, the Implementation Manager will be required to provide ongoing service support to our customers, brokers, sales and internal partners post installation.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:
  • Initiate the implementation process for Financial Protection Products
  • Review and validate documents received during implementation
  • Prepare onboarding employer implementation materials for senior implementation team
  • Monitor, track and report status of case preparation and implementation
  • Facilitate the assignment of new sold case submissions
  • Lead and manage the implementation of new products for in-force customers and small business/global expatriates
  • Provide critical support to our customers, brokers, sales partners and senior implementation team through the management and resolution of ongoing service issues and inquiries
  • Facilitate the transition of newly onboarded groups to account management team

While this role has serious impact, it's not easy. Deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project time lines.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High school diploma / GED (or higher) OR equivalent work experience
  • 2+ years of customer service experience
  • Experience with Microsoft Word (create and edit documents), Microsoft Excel (including the ability to work with formulas and edit/create spreadsheets)

Preferred Qualifications:
  • 4+ years of experience in Healthcare / Insurance Industry
  • Experience with implementation and / or managing benefits
  • Experience with Life and / or Disability Insurance

Soft Skills:
  • Customer centric mindset
  • Excellent verbal and written communication, presentation and negotiation skills

Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Colorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Healthcare, Managed Care, Enrollment, Eligibility, Medicare, Medicaid, Customer Service, Claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Advertisement

2012510