Supervisor Contract Network (Residential Plumbing) NYC Area

Exciting news that our team is growing into the New York City area! If you are looking to work for a reputable organization and help us continue to grow in this geographical area, don't wait to apply. We offer a competitive compensation package and fantastic benefits package with medical, dental, vision, prescription drug plan, 401k and so much more !

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S.publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.comand follow American Water on Twitter, Facebookand LinkedIn.

Primary Role

Contractor Network Field Supervisors is responsible for overseeing all field work performed by contractors and work quality as required by our terms and conditions and if applicable, partnership agreements. Field Supervisor is accountable, but not limited to ensure all contractors meet safety requirements, practices and adhere to all safety regulations and policies. Responsible for recommending and successfully implementing strategic initiatives that effectively manage contractor costs and improve the customer experience. Will be relied upon to provide expertise in the pursuit of new business, contractor procurement, escalations, settlements and business planning

Key Accountabilities

  • Maintains an appropriate geographic coverage between consumer locations/concentrations and contractor service locations
  • Works closely with Dispatch Administrator regarding contractor dispatch activities.
  • Ensures that services are provided in a safe, timely and cost-effective manner while ensuing full Dispatch utilization
  • Ensures partnership Service Level Agreements are met by contractors and addresses any compliance issues with contractor directly
  • Meets with partners both face to face and virtually in order to maintain a strong working business relationship and is responsible for keeping Contractor Network Manager and relevant parties updated
  • Establish best practices that are adaptable to future partners and partnerships, and work to support business development with proposals to promote program viability and value
  • Confirms completion of contractor repair assignments, verifies actual repair costs billed to contract rates, and investigates any unusual expenses and repairs the contractor invoices for payment
  • Be a champion of safety and hold contractors accountable to local, state and AWR safety standards.
  • Conduct safety program spot checks to ensure contractor compliance with safety policies and practices and utilize OSHA tool box training for field supervisor knowledge
  • Resolves customer disputes along with relevant team members and Escalation and Compliance Specialist(s) regarding coverage issues or repair work complaints


  • Proficient with computer, Microsoft Office and Project Management tools
  • Ability to self-manage and work autonomously
  • Versatility in experience to help establish and launch program(s) and adjust quickly to adapt to unforeseen issues
  • Analytical expertise to optimize between contractors and develop and provide ongoing reporting for the business
  • Attention to detail to ensure compliance with the program administration
  • Ability to manage multiple projects / priorities
  • Excellent communication skills
  • In-depth knowledge of outside water and sewer plumbing as well as local plumbing code a plus
  • Microsoft Office Product Suite (including PowerPoint, Word and Excel), Microsoft Dynamics (CRM) and Oracle

Certifications and Licenses

  • New York City Licensed Master Plumber preferred
  • New York City Licensed Journeyman with two years of residential experience - required
  • OSHA 30 certification
  • Other trade licenses and experience preferred such as HVAC, electrical and appliance repair


  • Utility experience strongly preferred with water and/or wastewater experience a plus
  • 3- 5 years operations, project leadership and/or program implementation experience
  • 5 years residential plumbing services experience
  • Project Management experience a plus
  • Field management experience a plus
  • High School Diploma

Travel Requirements

  • 50% (majority local travel with some overnight travel)

Work Environment

  • Home office, requires travel to visit job sites locally on a daily basis


  • Strong organizational skills and attention to details with the ability to support several projects simultaneously
  • Ability to think logically and analytically
  • Strong interpersonal and communication skills (both written and oral) Strong business and financial acumen (Utility and/or acquisition experience preferred)
  • Previous experience in business development or back-office support desired
  • Ability to work both individually and within a team environment


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.