Integrated Technology Solutions - Small Business Cybersecurity Advisor

Acting as the first point of contact for solutions and transition of opportunities to proper resources, the Technology Solutions Advisor strongly aligns to sales teams to drive solutions growth objectives. The Advisor possesses technical expertise with advanced level knowledge within their discipline and intermediate knowledge across all disciplines.

The Advisor develops and maintains strategic relationships with Account Managers and Solution Architects and seen as a trusted partner to grow business.

Key Areas of Responsibility

Technology Skills
  • Maintains advanced knowledge of solutions within discipline
    • Discover, Qualify, Recommend, Compare/Contrast products and solutions within discipline
    • Explains features, benefits and technical specifications of primary, secondary, emerging and complementary solutions and services
  • Maintains Intermediate level knowledge on all other SA disciplines
  • Reviews cloud and on-premise options in the solutions practice
  • Contributes to the sales team's knowledge base and readily shares information with other Advisors and Account Managers
  • Attends mandatory partner and specialist trainings
  • Attain role level certifications both within their focused and adjacent disciplines

Customer Facing
  • Engages with customers to uncover their business needs and relevant solutions
  • Discusses solutions at a conceptual level with customers and potential customers
    • Explains the solutions features and benefits
    • Through discovery with customers, uncovers related solutions beyond the original scope
  • Explores additional solutions opportunities through services agreements including hosted, managed, and cloud
  • Participates in CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Lync)

Sales Enablement
  • Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities
  • Counsels Account Managers on competitive landscape
  • Explains features, benefits, and technical specifications of advanced products and solutions within discipline
  • Explains conceptually how technologies are installed and implemented for customers
  • Reviews cloud and on-premise options in the solutions practice

Sales Engagement
  • Provides timely technology solutions expertise while helping sellers navigate the sales process
  • Responds to requests from customers and Account Managers
  • Follows up and responds to questions regarding registrations, pending deals, and escalation needs
  • Registers and manages customer proposals in partner registration systems
  • Reviews quotes and orders for accuracy

Advisor Enablement
  • Participate in this best-in-class training program while gaining valuable on-the-job skills.
  • As an Advisor you will be actively involved in customer opportunities and assigned to meaningful projects that align to your skill set.
  • You'll learn from top technology professionals as well as pursue certifications that are incorporated into the program.
  • The Program is a meaningful 18-24-month, industry-leading training curriculum for people who have real passion for technology, an aptitude for problem solving, and a drive for customer service.
  • Further expand your knowledge, gain hands-on experience with leading-edge technology, while accelerating your career dreams.
  • Upon successful completion of the program, qualified candidates will advance into permanent SA roles with a territory of your own to nurture and develop.

Minimum Qualifications
  • Associate's Degree or equivalent work experience
  • Current CDW S3 Coworker or 1 year minimum CDW sales experience

Minimum Qualifications for Non-CDW Coworkers
  • Associate degree in Telecommunications, Computer Science, Engineering, or related technology focused concentration
  • 2+ years relevant practical experience with switches, routers, firewalls, or wireless
  • 1-year relevant practical experience plus one or more applicable technology related certification (certifications to be in active standing)

Other Required Qualifications
  • Proven success and experience selling technologies solutions and services
  • Knowledge and proven success of engaging and working with sales teams
  • Ability to execute on territory goals and metrics
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong oral and written communication skills
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Strong passion for learning and teaching others
  • Strong problem solving skills
  • Motivated and self-starting
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

Preferred Qualifications
  • Current CDW S3 Coworker
  • Current CDW Sr./Exec. Account Manager
  • Bachelor's Degree
  • Proven success and experience selling technologies solutions and services to small business
  • Technical Accreditations and/or Certifications