Director of Communications Operations

Job Description

Job Description

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a newsroom staff of 1,700 and send journalists to report on the ground from nearly 160 countries. It's why we focus on how our readers will experience our journalism, from print to audio to a digital app destination. And it's why our strategy centers on making journalism so good that it's worth paying for.

To help us do this work, The New York Times is hiring a Director of Communications Operations to support our communications team by implementing and leading efficient processes and ensuring a strategic approach to communications throughout the organization. This new role will be asked to serve as a strategic partner in communications planning, operations oversight, and management. Among other things, this person will be tasked with our crisis and reputation communications, liaising between our internal and external communications teams to ensure messaging discipline and alignment, and leading our annual communications planning and strategy development sessions. They will work with a variety of leaders across different departments to determine the optimal approach and strategy as it relates to the company's communications.

  • Develop annual planning and messaging strategy, in coordination with cross-functional teams.
  • Design and oversee processes and procedures to ensure alignment and support of the strategic plan, including messaging coordination between internal and external communications and implementing best practices to inform the communications team's future efforts.
  • Work with the internal and external communications teams to help develop plans that align to the strategic plan and translate these goals into concrete milestones; track and summarize progress to deliver on strategy and mission for the communications team, foresight to understand risks and flag potential areas of concern early.
  • Lead the coordination of reputation management process, including establishing roles and responsibilities charters, gathering all relevant inputs, perspectives, and information to support responses, act as counsel to decision makers, manage response development and ensure all materials are produced, approved, and delivered on time. Partner closely with key partners in Legal, HR, and other senior executives.
  • Liaise with other important functions, including Marketing, Newsroom, Human Resources, Legal and Strategy & Operations, to ensure that people across the organization are aware of communications strategy and goals.
  • Help communicate the role of communications to the organization and develop internal materials that make it easier for the communications team and other departments to work well together.
  • Be a trusted advisor across the organization; communicate, and advocate for the resources needed to be successful in this capacity.
  • Provides ongoing project management support to advance operational effectiveness and productivity across teams; design, organize and implement strategic communications initiatives and special projects in collaboration with other departments, partners and external constituents.
  • Serves as liaison between the Chief Marketing and Communications Officer (CMCO) and colleagues, team members, partners, and other key stakeholders; assumes responsibility for matters delegated by the CMCO.

What you'll bring:
  • Bachelor's degree
  • An aptitude for communications, operations, and organizational culture
  • A track record of organization and partnership with leaders who have trusted you for strategic counsel
  • A demonstrated ability to solve problems, from big to small, drawing on best practices and creative strategies
  • An understanding of the broad set of stakeholders that the company's communications need to reach
  • Skill in developing and carrying out strategic communications plans, including aligning goals, across complex organizations
  • Sensitivity, empathy and understanding for a diverse group of people across all levels and departments of an organization
  • Entrepreneurial, collaborative, hands-on style, with an eye toward action and improvement
  • High level of integrity, judgment, and discretion to handle and manage the full scope of highly sensitive, confidential, and non-public information dealt with by the CMCO and communications team
  • High standards for design and writing, and strong attention to detail
  • Ability to learn, summarize, and share information across a variety of departments
  • Belief in the value of independent journalism to people and society as a whole, and the growing business that supports it


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.