Associate Director, PSS Program Planning & Execution Neuroscience

Job Description

Up to 27 potential launches are expected in the next 5 years at Novartis. If serving patients is your passion – this may be the place for you! The US market access environment is changing and will have a direct implication on the way products are brought to market to ensure patients have access to these products.

Responsible for leading the planning and pull-through of the PSS program design and service offering with our hub partners, internal stakeholders & other associated vendors as applicable. Specifically, the candidate will oversee and manage the following component of the PSS programs with support key internal and external stakeholders – program design, field tactics, vendor management, treatment journey and applicable workflows, process improvement, designing & applying performance metrics, reimbursement support tactics, distribution support tactics, specialty pharmacy tactics, and budget management. Lastly, this role is an integral part of the overall PSS brand team with key responsibility to execute and manage the overall PSS program strategy & design.

Your responsibilities will include, but are not limited to:
• Project manages PSS program implementation/enhancement through the entire process from planning to execution and maintenance; may include reviews with Governance Board and/or material approval submissions and adverse event oversight.
• Coordinates and aligns multiple vendors assigned to various programs including vendor transitions to better meet our patients and customer needs
• Coordinates and aligns with internal stakeholders on executing against key components of the program
• Continuously evaluates program processes and implement identified improvements including with product lifecycle needs.
• Manages contracts/task orders and associated budgets, including planning and forecasting
• Manages vendor quality and adherence to program metrics, including complaint tracking and resolution and internal dashboard reporting.
• Performs quarterly vendor business reviews to identify program successes and opportunities for improvement. Provides quarterly recommendations in the areas of:
o Process improvement
o Cost efficiencies and/or cost avoidance
o Quality of services provided to Client by external suppliers

EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum requirements

What you’ll bring to the role:
• Bachelor’s Degree, preferably in healthcare or business/public administration.

Required Experience:
• 4+ years background in Patient Services preferred (including specialty pharmacy distribution & capabilities, and managed care knowledge).
• Strong interpersonal, communication, influencing, and critical thinking skills. Ability to think strategically while balancing several complex agendas.
• Vendor management, program management and project management experience preferred.
• Contract/task order writing and management of the complete contract lifecycle.
• Ability to develop, apply and present on required reporting elements.
• Excels at interacting with all levels of management.
• Strong ability to collaborate and work cross-functionally.
• Travel as required.

Preferred Experience:
• Ability to build relationships, collaborate and influence across a matrix organization.
• Demonstrated prioritization, organizational and analytical skills as well as the ability to create solutions for complex processes and procedures.
• Knowledge of HIPAA and OIG rulings that impact Patient Services.
• Experience with specialty pharmacy products and/or with complex treatment initiation requirements
• Experience in the neuroscience health care space

Why consider Novartis?
769 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and
empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
We are Novartis. Join us and help us re-imagine medicine.