Internal Communications Manager

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Under the direction of the Administrative Director of Internal Communications, this position will develop and implement internal communication strategies, initiatives, programs and projects in support of Stanford Health Care's strategic goals and objectives. The position will ensure that internal communication efforts will engage and inform Stanford Medicine employees regarding mission, strategic goals, relevant and critical news and information. The position will maintain a close collaborative relationship with Stanford Medicine senior management, Human Resources, and other functional communicators.

What you will do
  • Advise and counsel senior management on internal communication issues and opportunities and provide support and leadership in the planning, design, development and management of strategic, at times sensitive, communication projects and initiatives.
  • Plans and coordinates employee events such as town hall meetings, employee forums, and others as assigned.
  • Manages internal communications channels, including online, digital and video.
  • Proactively, in conjunction with other organizational stakeholders, develop internal communications strategies for Stanford Medicine to inform employees and promote story-telling about Stanford Medicine employees and recognitions.
  • Develops original content for internal communications platforms
  • Creates, plans and executes internal campaigns to drive awareness, inform and engage employees.
  • Manages freelancers and contractors
  • Works across the organization to support Departments' internal communications and employee engagement needs.
  • Evaluate and measure the effectiveness of internal communications programs and use results to strengthen the planning and execution of future programs
  • Develops and manages projects, as appropriate.

Education Qualifications
  • Bachelor's degree in a work-related field (e.g., Journalism, English, Communications) Required

Experience Qualifications
  • 7+ years to 10 years of progressively responsible and directly related work experience. Required
  • Proven experience in internal communications and issues management.
  • Demonstrated experience in social/digital communications.
  • Proficiency in writing for internal audience and other external audiences
  • Excellent verbal communication skills, including interpersonal and presentation skills.
  • Ability to work collaboratively and effectively with business partners.
  • Regularly uses digital and social media channels.
  • Has managed contractors and agencies with demonstrated ability to provide focused input and feedback.

Required Knowledge, Skills and Abilities
  • Knowledge of Associated Press writing style, spelling, grammar and punctuation.
  • General knowledge of health care and health systems operations.
  • Demonstrated ability to communicate to employee audiences both orally and in writing.
  • Adept at working with senior leadership in time sensitive situations. Able to identify a potential reputational issue from an internal stakeholder
  • Ability to prioritize multiple projects and is driven to achieve results in a fast-paced and dynamic environment.
  • Ability to work effectively in high-pressure situations as part of a crisis response team.
  • Proven ability to think ahead, engage proactively and take initiative.
  • Ability to discern internal communications trends and position messaging to leverage those trends.
  • Ability to manage occasional ambiguity and make well-reasoned decisions based on the best available information.
  • Skilled in the use of the Microsoft Office Suite of business software, personal computers, and modern office equipment.

Physical Demands and Work Conditions
Blood Borne Pathogens
  • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

#LI-RL1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.