IT Operations Analyst II

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Job Description

About This Role

We are looking for someone to work directly with customers and clients to provide first-level, technology-based support. You will share in our commitment to analyze and resolve emerging issues within an established time frame. Think career growth potential!

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
  • Provide courteous, efficient, and professional customer service and valuable guidance to more junior members to ensure more complex inquiries, problems and issues are resolved promptly and effectively under all conditions.
  • Assign service issues to the appropriate front-line team member.
  • Stickhandle all activities involved in problem resolution.
  • Ensure change activities are performed on time, at minimal business risk.
  • Monitor resources, prioritize activities to ensure application/technology availability.
  • Identify, resolve, escalate and communicate service delivery issues and/or complaints.
  • Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem investigation, determination and recovery.
  • Maintain proficient knowledge of technology components, applications, clients/customers and business services.
  • Provide seamless activity and process integration, recognizing system interdependencies.
  • Act as an information "go-to" for colleagues, business partners, clients/customers.
  • Deliver, maintain accurate documentation.
  • Follow standards, policies and procedures, comply with disaster and business recovery plans.
  • Maintain a secure work environment, adhere to notification and escalation processes.
  • Recommend internal, departmental process improvements.
  • Respect TD's technology delivery practices, standards, project management disciplines.
Other duties as assigned • Driving Requirements: • Travel Requirements:

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
  • Undergraduate Degree or Technical Certificate.
  • 1-2 years relevant experience.
  • Ability to provide guidance to junior team members.
  • Past experience fixing problems and coordinating of change implementations and enhancements.
  • Ability to research, maintain, support applications and systems (low complexity).
  • Exceptional team player! Winning communications skills!
  • Must be eligible for employment under regulatory standards applicable to the position.


Qualifications

Preferred Qualifications - Here are the preferred qualifications for this role:

• Good working knowledge of Active Directory Role Management

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.