Field Service Manager

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The U.S. Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD Systems Technologist Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

Job Description

The U.S. Air Force LMR network today is a robust, ultra-complex deployment of disjointed, multi-zone ASTRO systems on different system releases using varying technologies. The System Manager organization currently consists of 5 FSTs strategically located throughout the United States. These professionals provide all local technical support, 24x7 response and restoration, upgrade services support, and maintenance work for the Air Force. The Field Service Manager will be responsible for leading Motorola's Air Force System Manager organization and ensuring continual support to our customer.

Success in this leadership role is measured in terms of customer satisfaction, timely delivery of contractual obligations, and efficient management of technical personnel. Key attributes of this role include the ability to lead in a matrix organization, leverage resources within their own teams and key work partners across Motorola Solutions, the ability to collaborate extensively across the organization, the ability to lead change by driving desired behaviors, and the ability to manage customer engagements, especially under crisis or outage situations.

Scope of Responsibilities:
  • Oversee all day to day operations in the delivery of customer obligations, to meet customer satisfaction and financial goals.
  • Develop a culture of exemplary customer service and responsiveness, to ensure that Motorola Solutions is quickly and professionally addressing customer concerns and needs. This can-do attitude will ensure high customer satisfaction and repeat business.
  • Mentor and foster the development of technical personnel. This includes setting and executing training/qualifications objectives for System Managers.
  • Support scoping, costing, and pricing of new engagements.
  • Collaborate and partner with the Sales and Service business team throughout customer engagement, to ensure quality customer engagement and facilitate growth in the business.
  • Consistently look for performance improvement opportunities.


Required General Proficiencies:
  • Proven track record leading a team. Technical experience is a plus.
  • A good sense of teamwork and leadership principles is absolutely essential. Must be willing to work well with a cohesive team and be an excellent team player.
  • Able to solve complex problems and situations with creative solutions.
  • Strong organization skills and a high attention to detail.
  • Extensive verbal and written communication.
  • Proficiency with Google Workspace suite (Gmail, Docs, Sheets, etc.).
  • Proficiency with Microsoft Office products (Word, Excel, etc.).
  • Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
  • Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality.
  • Demonstrated mindset to work with urgency, to quickly respond and resolve customer outages or other time-sensitive service situations.
  • Must be willing and able to obtain DoD Secret-level clearance, as required.
  • Must be capable of obtaining a secret clearance within 18 months of initial employment date.
  • Must be willing to hit the ground running as a complex enterprise-level upgrade will begin shortly after being hired.
  • Financial acumen and understanding of P&L (profit & loss) elements and principles.
  • Required to complete standard form SF86 questionnaire for national security positions.
  • Travel, of up to 25% at times, will be required.


Location:
  • Candidate must be located within the United States. The position is remote.
  • Ability to travel throughout the United States, as needed to fulfil job responsibilities.


Basic Requirements

  • High school diploma and 2 years of experience in IT networking environment
  • **Must be a US Citizen and able to obtain background clearance as required by US government customer**


Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

No

Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Location

Maryland Remote
Washington DC Remote
Florida Remote
Texas Remote
Colorado Remote
Illinois Remote