Customer Service Representative

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Enterprise Rent-A-Car rental division is looking for a FulltimeCustomer Service Representative position located at:

1704 N Shadeland Ave

Indianapolis, IN 46219

This position will support the Enterprise Rental location in Shadelande Avenue and will be performing a variety of administrative and business account functions. This is an excellent opportunity for someone who is extremely organized and detail-oriented.

This position is full-time with benefits and pays $14 per hour.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

  • Act as a knowledgeable resource for the rental location
  • Achieve and maintain proficiency in all necessary computer applications
  • Primary or secondary point of contact for customers needing information
  • Act as liaison between the rentals and customers in the coordination of necessary maintenance requirements and associated paperwork
  • Involvement in overall branch operations
  • Send various documents and letters to customers in a timely manner
  • Participate in regular development meetings and assist to obtain department goals
  • Handle all administrative duties related to the customer base
  • Perform general office duties and miscellaneous job-related duties as assigned
  • Occasional involvement in customer facing meetings to help build solid business relationships

Additional Responsibilities:
  • Knowledge of professional phone etiquette and the ability to provide excellent customer service
  • Good verbal and written communication skills
  • General knowledge of the organization and support functional area is required
  • Attention to detail for accuracy in performing data entry duties and various tasks
  • Organizational and time management skills
  • Basic business, accounting or math principles
  • Ability to demonstrate sound judgment and problem solving skills by taking appropriate action regarding a concern or questionable finding
  • Ability to work in a fast paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands
  • Ability to work independently or as a team member
  • Ability to work and succeed in a multi-cultural environment

Equal Opportunity Employer/Disability/Veterans

  • High School Diploma or GED
  • Minimum of 1 year experience handling customer service responsibilities
  • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault violations within the last 2 years
  • Proficiency inMicrosoft Word and Excel products
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observations; must be available to work Monday, Tuesday, Thursday and Friday 7:30 am - 6:00 pm (1 hour lunch break each day)