Director, Quality Engineering

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At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!


Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California's Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable, and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community; and since 2005, we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing health care space. Come and help us make health care better for everyone.

Job Summary

Reporting to the VP, IT Shared Services, the role of the Director of Quality Engineering is critical to the success of Blue Shield of California and the Information Technology department in realizing its goals and objectives. This individual will play a key role as part of the quality engineering team in delivering and collaborating on all aspects of product development. The quality engineering director will also provide leadership to transform the Quality Engineering Services department to Champion quality for all products deployed to production and be the vocal advocate of the customer.

  • Provides leadership for organization definition, planning, staffing, and development to create a Great Place to Work.
  • Develop and drive a detailed strategy for QE in support of Business and IT roadmap initiatives.
  • Trusted Partner for Enterprise Architecture, Application Services, Program/Portfolio Management, Infrastructure Services, Data Services, and Business Unit leaders to collaborate on work to identify and implement an effective combination of standards, governance, and to ensure product quality throughout the delivery lifecycle.
  • Create and drive an organizational culture of continuous capability development and efficiency.
  • Create and implement the approach and plan to define, implement, and measure process improvements across QE.
  • Engage and communicate with executive leadership to provide transparency with data to enable executive decision-making.
  • Plan and maintain fiscal responsibility of the organizational budget and drive efficiencies to control spend.
  • Other duties as assigned.


Knowledge and Experience:
  • Minimum of 10 years of prior and relevant experience required, including 6 years of management experience.
  • Bachelor's degree required; emphasis on technology preferred.
  • SAFE Agile certification preferred;
  • Typically, viewed as a specialist within discipline. May have broad knowledge of project management.
  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.
  • Excellent analytical and problem-solving skills.
  • Generally, responsible for providing guidance, coaching, and training to other employees within job area.
  • Generally, responsible for managing major/complex projects involving delegation of work and review of work products.
  • Requires business acumen, strategic thinking, financial analytical skills and decision-making skills.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.EEO Policy