Legal Escalations Manager, Risk and Response

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Our Legal Escalations team is responsible for managing reports surrounding Facebook's policies and procedures, litigation, complex legal issues and the changing landscape of free expression on the Internet. We are constantly balancing mitigating legal risk with making the world more open and connected, all the while scaling our operations to support Facebook's 2 billion plus users.The Escalations Manager will be responsible for managing a high-performing team within Risk & Response's Global Legal Escalations team, ensuring that we build a deep understanding of issues impacting our community and provide direction and mentorship to a motivated, high-performing team. The Manager will devise goals, work to improve the overall internal escalations experience for the Facebook/Instagram community, deliver projects and implement solutions to meet community needs, while working with partners within various cross-functional teams to drive priorities. He/she will lead a team that will be optimizing processes, solving challenging problems and most importantly, helping to prevent them in future. Helping people and solving challenging operational problems is core to the Legal Escalations Risk and Response team.

Required Skills

  • Provide mentorship, guidance and career development to members of your team
  • Lead and enable a high-performing team to deliver on goals by providing superb 1:1 support, and enabling deeper, more scalable solutions
  • Help shape global team vision and establish team goals and work with direct reports and leaders across the organization on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve and develop solutions
  • Identify actionable insights, suggest recommendations and influence team strategy through effective communication
  • Lead strategic tools, systems, and data projects to help the team analyze trends and delivering insights to define goals and improve processes
  • Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, develop global solutions across operations and policy
  • Regularly communicate and interface with leadership and global executives in crisis management situations

Minimum Qualification

  • 6+ years of experience working in large-scale operations, domains such as legal operations, litigation, compliance, risk management, online operations, escalations, informational systems, policy or management consulting
  • Experience managing peers or team members in a mentorship/informal capacity
  • Demonstrated experience influencing across functional boundaries and/or globally
  • Analytical and problem-solving experience
  • BS/BA Degree

Preferred Qualification

  • 3+ years of people management experience
  • Experience with analytical tools (like Excel, SQL, or R)
  • Advanced Degree


Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at