Epic Consultant ( All \/ Any Modules ) - Nashville, TN or Telecommute

US APPLICANTS ONLY: To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

The Optum Enterprise Epic Services (OEES) team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change.

Our Center of Excellence, headquartered in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Strong candidates for these roles will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive beneficial innovation for our company and our clients.

We're hiring across a variety of Epic roles!

Roles across Inpatient, Ambulatory, and specialty modules and across experience levels

Revenue Cycle
Roles across Billing, Access, and specialty modules and across experience levels

Roles across BI, Clinical and Revenue Cycle and across experience levels

Roles across integrations, conversions, and database teams and across experience levels

Roles including trainers, site leads and more

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:
  • Provide Epic product function, design, build, and testing expertise for assigned Epic module(s)
  • Collaborate with end users to design, build and optimize their Epic system in a timely and high-quality manner. Ensure appropriate decisions, follow-up questions, and workflows/configuration clarifications are completed and documented.
  • Facilitate communication with stakeholders from initial requirements to final implementation
  • Translate business requirements into functional specifications and manage changes to specifications
  • Contribute in Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases; troubleshoot problems and questions from end users
  • Provide Technical / Clinical / Revenue cycle workflow consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Adhere to organization standards for system configuration and change control
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
  • Determine staffing requirements and supervise the work of any direct reports to ensure effective and efficient group functioning
  • Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Preferred Qualifications:
  • Active Epic certifications in one or more Epic applications
  • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
  • Any combination of certifications and/or experience
  • Experience with Epic systems build, test, optimization, support and training with clinical and revenue workflows
  • Ability to travel 25% of the time e.g. Monday thru Thursday, depending on the role and project requirement
  • Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
  • Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

Key Competencies:
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional and matrixed teams.
  • Demonstrate the ability to build and maintain strong relationships as well as motivate and inspire other team members through strong consultative skills. Work across team, group and business boundaries to drive commonality and reusability in solutions to real-world problems
  • Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: telecommuter, telecommute, remote, work from home, EPIC, advisory services, consult, consulting, technology, healthcare, Nashville, TN, Tennessee