Change Mgmt Specialist (US)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

As a senior change practitioner in AMCB Shared Services Enablement's (SSE) Change Management Center of Excellence (COE), you will plan, organize, execute, and measure change strategies for large, complex transformation programs. You will partner with Executive Sponsors and transformation teams to adapt proven practices in change management to fit with initiative goals and designs. You will serve as the change management lead for one or more strategic banking initiatives, able to independently lead matrixed change management teams. Your change leadership will accelerate realization of initiative benefits, including rapid adoption of new ways of working, shorter organizational learning curves, and improved employee engagement.

Your leadership will support and advance TD's commitment to enterprise-wide change management excellence. You'll join a growing community of seasoned change leaders across the bank who are committed to elevating change management as a powerful lever for strategy achievement and organizational excellence.

Job Requirements

• The Change Mgmt Specialist Lead plans and/or executes on the end-to-end delivery of Change Management activities throughout the
lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives
• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader
related areas
• Leads the change management workstream for programs/projects of significant scale / complexity
• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change
methodology / tools for others in their own area or on the project team
• Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple
• Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program
• Provides advice and guidance on which components of TD's Change Methodology & Framework should be in scope to align
with the project / program goals
• Integrates knowledge of change management methodology with the overarching business strategy and project / program
strategy to recommend and implement effective change management interventions, across multiple stakeholder groups
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices
to improve change management efficacy
• Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage
team(s) of related specialists
• Solves complex problems; leads efforts or partners with others to develop and implement new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of project / program or business objectives for scoped work
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains
alignment across senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1
• Supports the development, growth and maturity of the AMCB Change Management Centre's practice
• Engages and contributes to TD Enterprise Change Management Community of Practice


Undergraduate degree
Relevant Change Management Accreditation
7+ years related experience, working in a project environment
Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project
management, organization practices, business culture(s) and business transformation

l Knowledge of current and emerging trends
l Knowledge of risk management environment, standards and regulations
l Knowledge of project/program support, planning and implementation
l Ability to contribute to strategic direction of the function and provide advice to senior leadership
l Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
l Skill in mentoring, and coaching
l Skill in using software tools, data analysis methods and reporting techniques
l Skill in using computer applications including MS Office
l Ability to communicate effectively in both oral and written form
l Ability to work collaboratively and build relationships across teams and functions
l Ability to work successfully as a member of a team and independently
l Ability to exercise sound judgement in making decisions
l Ability to analyze, organize and prioritize work while meeting multiple deadlines
l Ability handle confidential information with discretion

Highly preferred experience:
• At least 6-7 years' experience designing and leading change management programs as part of strategic banking initiatives
• Extensive experience partnering with delivery teams, including the development of change management plans and budgeting
• Extensive experience serving as change advisors to executive sponsors and Division-level leaders
• Prior internal and/or external management consulting experience
• Direct work experience with TD AMCB is an asset.
• Advanced degree, MBA or Change Management accreditation is preferred.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.