Business Systems Analyst - Telecommute in CT or ET time zones

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Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This person manages EIS Reporting Service management and customer experience to help drive continuous improvement efforts in alignment and direction provided by leadership and industry standards. They will work closely with business teams to strategize solutions that support long term business objectives. They will also play a collaborative role working closely with the EIS data and analytics teams, gathering technical requirements for exceptional business intelligence management.

If you are located in CT or ET time zones, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Present analysis and interpretation for operational and business review and planning
  • Support short and long term operational/strategic business activities through analysis
  • Ensure IT deliverables align with business requirements with measurable results
  • Successfully identifies, addresses, manages and/or escalates risks and issues within a project to the leader
  • Collaborate with QA team to ensure testing efforts align with system deliveries and business processes
  • In depth knowledge and experience of Business/System Analyst, application and Services. Experience in problem analysis, impact analysis, and working with Client and QA team to understand requirements and testing strategy
  • Work with NPS survey analysis and reporting for service performance scoring and improvement. Recommend process and service improvements based upon customer feedback
  • Identify, define and recommend internal process improvements: automating manual processes, optimizing data delivery, redesigning infrastructure for greater scalability, etc.
  • Monitor the existing metrics, analyze data, and lead partnership with other EIS teams in an effort to identify and implement system and process improvements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Undergraduate degree or equivalent experience
  • 3+ years of experience in process improvement, workflow, and/or evaluation of business processes as required
  • 3+ years of writing system requirements with an understanding of data gathering/analysis
  • Knowledge and experience with the Agile Methodology

Preferred Qualifications:
  • Demonstrate solid interpersonal communication
  • Demonstrate solid oral and written communication skills (verbal & written) and analytical skills
  • Ability to plan and work independently in a fast paced environment
  • Ability to multitask and context-switch effectively between different projects
  • 2+ years of Agile Methodology experience
  • Experience with Rally, SwiftKanban, or other Agile work tracking tools
  • ServiceNow, Archer, SQL, or Tableau experience

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Systems Analyst, process improvement, work flow, data gathering, analysis, Agile, Rally, SwiftKanban, ServiceNow, Archer, SQL, or Tableau, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote