Patient Services Coordinator - P9 Surgical Urology/Ortho - Evening/Nights

The Coordinator, Patient Services position on the Surgical Urology & Orthopedic unit at MD Anderson Cancer Center coordinates and schedules patient appointments and has direct impact on patient care services.

This is a 32-bed Surgical Urology & Orthopedic unit for adult patient population. This fast-paced environment has rapid turnover for surgical procedures, which include: postoperative prostatectomy, cystectomy, penectomy, nephrectomy, and orthopedic surgeries.

The schedule will be two 12 hour shifts and two 8 hour shifts each week. The shifts will be 7pm-7am, 11pm-7am, and 3pm-11pm, with weekends and holidays required.

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

Job Summary:

Greets, provides information and directions to customers. Advises patients and family members of available services. Handles and processes a complex and varied set of documents and situations. Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records. Updates relevant patient information in order to maintain an accurate patient record. Reviews and reconciles patient charge documents and collects payments in accordance with established departmental processes and guidelines. Responsible for maintaining confidentiality of patient information. Assists in ensuring a safe environment for patients, co-workers and visitors.

EDUCATION:

Required: High school diploma or equivalent.

Preferred: Completed Associate's or Bachelor's degree.

EXPERIENCE:

Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.

OTHER:

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information
  • Requisition ID: 141568
  • Employment Status: Full-Time
  • Employee Status: Regular
  • FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
  • Work Week: Evening/Night, Varied, Weekends
  • Fund Type: Hard
  • Pivotal Position: No
  • Minimum Salary: US Dollar (USD) 29,600
  • Midpoint Salary: US Dollar (USD) 38,000
  • Maximum Salary : US Dollar (USD) 46,400
  • Science Jobs: No