Clinical Training Specialist - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm)

Primary Responsibilities:
  • Utilize virtual training methods to provide training to clinicians and providers, This may include new hire onboarding for clinical and provider center employees, professional growth training across the platform, compliance and regulatory training, and new center training as needed
  • Travel to centers to provide training to clinicians within the trainer's scope of practice. This may include clinical skills, workflow, and policy and procedure training
  • Provides train the trainer sessions for peers to expand training team expertise
  • Assists management with evaluation of staff following trainings
  • Provides regular feedback to new hires and management on their proficiency and performance during training
  • Provides coaching support to staff pre- and post- center opening to ensure compliance and consistency
  • Assists management with problem solving training (e.g. IT issues, common mistakes, system errors etc.)
  • Maintains accurate training records and notes
  • Maintain accurate metrics as required including timely and thorough completion of all necessary program assignments, progress reports and other required documentation
  • Responsible for staying current on all ME policy and procedural updates
  • Works with Training Delivery Manager and Development Manager to review new material, test for functionality, and provide recommendations
  • Assist with updating and creating new and ongoing training content as assigned including presentations, job aids, instructor guides, activities and assessments
  • Make independent decisions to adapt training to the learners needs as required
  • Assist with logistics, transportation and coordination of materials, site locations and hardware setup
  • Function as a consultant to platform business partners

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Required Qualifications:
  • 2+ years of clinical experience
  • 1+ years of experience in formal teaching, presenting and/or training
  • Ability to travel up to 80% of the time, platform wide
  • Flexibility to work an irregular schedule that changes weekly and monthly based off travel needs. May be expected to work some weekends and an occasional holiday
  • Working knowledge of: Emergency care, urgent care, and occupational medicine fields; HIPAA, OSHA, HR and billing/coding requirements; state and federal laws governing medical services; and Accreditation Bodies
  • Maintain continuing education hours as indicated for maintaining individual licensure
  • Solid computer skills and proficiency with Microsoft products (i.e. Outlook, Word, PowerPoint, and Excel)
  • Experience with presentation skills, instructional design basics, and learning objectives
  • Ability to maintain organized, detailed records and to multi-task
  • Ability to train/present to small and medium size groups, both in-person and virtually
  • Ability to establish and maintain positive, professional relationships
  • Desire to expand knowledge of training and development industry standards and develop new skill set

Preferred Qualifications:
  • Current RN or RT license from the state of residence. Eligible to be licensed or certified in other US States highly preferred
  • Bachelor's Degree preferred. Will consider an Associate's Degree and equivalent experience in lieu of Bachelor's degree
  • Six Sigma or PMI, or CPLP certification
  • Ability to communicate confidently and professionally in both written and oral forms

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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