Channel Analytics, Business Process Analyst - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Collect and interprets data from various internal and external sources; prepares and compiles data
  • Coordination with IT and vendors regarding technical support of the application
  • Coordination with and training of the program listeners
  • Scheduled and Ad-hoc coaching of the listeners to refine output
  • Creation of Excel templates (check sheets) for data gathering (per each analysis)
  • Category / lexicon development and maintenance within the application
  • Supporting the analysis and delivery of findings
    • Analyzing the data obtained from each analysis
    • Summarize reports into dashboards and / or power point slide decks
  • Completing daily health check within the application to ensure proper functioning
  • Meeting deadlines in a fast paced environment
  • Learning new products, services, procedures and support systems
  • Monitoring and implementing trend reporting for business units
  • Supporting multiple implementations / business units, simultaneously
  • Presentation of findings to internal and external business audiences

Responsible for contribution towards the following annual program goals:
  • Consumer Experience Enhancements
    • Improved sentiment
    • Decreased non-talk time
    • Decreased cross-talk time
    • Decreased supervisor escalation
  • Operational Benefits
    • AHT reduction
    • Call volume reduction
    • Transfer reduction
    • Increase in revenue
    • FTE reduction

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Undergraduate degree or equivalent work experience preferred
  • 3+ years of experience with conducting analyses
  • 3+ years of experience with leading / coaching others
  • 3+ years of experience analyzing raw data
  • Advanced in MS Excel
  • Intermediate in MS Word and PowerPoint

Preferred Qualifications:
  • Experience with the Nexidia application
  • Solid technical background and interest in heavy analysis role
  • Ability to multi-task and manage multiple priorities in a large, complex, fast paced, corporate environment

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $53,300 to $95,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

For more information on our Internal Job Posting Policy, click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Channel Analytics, Business Process Analyst , Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote