Call Center Representative

Job Description
CVS Health has an exciting new opportunity in Lincoln, RI for a Customer Care Representative. The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Digital (Website, App, etc) customers.

You will be responsible for incoming customer contact across all channels including phone, email and online chat. In the this position, you will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program and CVS Photo support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS's digital platforms, with the ultimate focus on customer satisfaction.

Must be willing to work the 10:30 am to 7:00 pm shift, Monday-Friday and work every other weekend. Overall applicant must be flexible as this position includes remote working, evenings, weekends, and holidays.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays

Required Qualifications
• 1+ years of experience in a Customer Service position
• Must be able to work remote and meet all work from home requirements (privacy, internet, etc).

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
• Experience in a call center environment in a retail or healthcare setting
• Experience collaborating with external vendors

Education
• Verifiable high school diploma or GED.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.