Associate Director of Product - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

On the one hand, no industry is moving faster than health care. On the other, no organization is better positioned to lead health care forward than Optum and UnitedHealth Group. That's what makes this opportunity so inviting. Our goal is simple. Use data, technology and people in ways that help drive change and make the health care system work better for everyone. We are seeking a driven and results oriented Associate Director of Product to work on our Optum Care Delivery team in our OptimalCare arena. Join us and put your advanced knowledge and skills to work by driving innovation through leading the product development and client delivery efforts for each application under the OptimalCare technology portfolio. A large portion of this role involves embracing a user centered design approach through collaboration and direct input from our Care Delivery Organization (CDO) partners in order to ensure we advance the continuum of care with application solutions that meet their needs. If you're out to do more, this is the place to be.

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

This role will challenge your ability to work on complex projects where deadlines and scope shift frequently. You'll need flexibility, agility and the ability to adapt to change while maintaining strong relationships with stakeholders in a highly cross-matrixed environment.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Identify project/deployment durations, effort, sequence, and dependencies required to meet applicable application implementation objectives
  • Owns the development of project scope statements, in consultation with the applicable stakeholders (e.g. project charter, Statement of Work, deployment strategy and timeline)
  • Provide guidance, expertise, and/or assistance to internal and/or external partners to ensure programs and strategies are implemented and maintained effectively
  • Leads the development and execution of product training strategies across all applications
  • Establish the product implementation and support strategies across all product lines and align documentation and communication needs to ensure efficient processes are carried out
  • Serve as the Solutions Strategist to determine market (CDO) opportunities, competitive landscape, and technology trends to guide the evolution of the product portfolio.
  • Own all vendor relationships, coordinate capacity and manage ongoing implementation and development priorities to an annual roadmap
  • Lead the coordination with all vendor and product partners and establish processes and procedures to ensure clear and timely communication is delivered on outstanding issues and enhancements
  • Lead product design and requirements gathering sessions in coordination with business and CDO partners
  • Oversee the incorporation of program elements/strategy into the Product Roadmap and ensure follow through
  • Develop and maintain documentation of product requirements and translation of specifications from the clinical and operations team
  • Align data strategies to associated tools and ensure automation is achieved were available
  • Establish, develop and maintain effective relationships with applicable project stakeholders (e.g., project team members, team leads, internal customers, functional SMEs, business partners, leadership)
  • Lead cross functional teams and drive the team to successfully complete the objectives of the program and cross-product strategy
  • Ability to engage functional partners on both the Optum and CDO levels to effectively deliver on each application pilot project
  • Engage with local provider organizations to support, augment and accelerate efforts to improve operational coordination of patient care through application development and optimization
  • Research and proactively seek to fill in knowledge gaps in key functional areas.
  • Analyze application deployment outcomes and make appropriate recommendations to improve outcomes/processes moving forward (e.g., repeatable processes, feedback loops, cross-project improvement opportunities)
  • Manage the creation and evolution of new/revised business processes/procedures and ensure changes are documented, updated, and approved, as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may

Required Qualifications:
  • 6+ years of consulting level technology project development and portfolio management experience
  • 6+ years of Heath Care industry experience
  • Experience building and leading cross-functional teams & leading work through influence
  • Ability to work in fast-paced environment with ambition, client focus and innovative ideas that will enhance and improve results in a new program and product culture
  • Travel around 25 - 30%

Preferred Qualifications:
  • Bachelor's degree in related business or healthcare technology field
  • Informatics advanced degree or on the job experience
  • Experience on the provider network side
  • Experience working in a cross-matrixed organization

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Project Manager, Program Manager, PMP, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote