UX - UI Designer - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As part of the Experience Design team, User Experience represents the voice of the consumer in creating and optimizing digital consumer experiences across Optum's suite of digital products with consideration for the broader omnichannel experience. We focus on defining and solving cross-product consumer experience problems and designing our core capabilities that enable digital transformation across the Optum member ecosystem.

The UX Designer creates detailed visual and interaction design while considering all aspects of the user experience such as information architecture, heuristic analysis and UX research for the Optum consumer-facing digital experiences and for our customers. In this role you will deliver against a large portfolio of initiatives, ensuring they meet business and experience objectives, are useful, easy to use and enjoyable to Optum consumers.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Lead the design of new and existing digital experiences for the Optum consumer from ideation to prototype, including design frameworks, conceptual design, wireframes, interaction design, visual design, design specifications and research
  • Work closely with UX writers and Product Owners in a cross-functional team to develop great user experiences for chat and SMS texting channels
  • Partner to facilitate research, usability testing, and data to address consumer needs and meet key business objectives
  • Distill broad experience vision and principles into design opportunities and strategies to solve
  • Translates abstract concepts and problems into simple, elegant, and innovative designs expressed in sketches, diagrams, and rapid prototypes for responsive, mobile, and conversational channels
  • Work collaboratively with the experience design team to understand key user needs and business goals, ideate new concepts that meet the needs of both users and the business while stretching our creativity
  • Ability to seek, analyze, apply and advocate based on consumer insights (user data, analytics and requirements, etc.) to inform and shape digital consumer experiences through the entire suite of products both for Optum's consumers as well as Optum's users (e.g. nurses and wellness coaches)
  • Develop and provide successful strategic and tactical design recommendations based on technical feasibility, usability findings and design best practices
  • Work collaboratively with development and accessibility teams to understand constraints and identify opportunities to modernize our product design for consumers
  • Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences
  • Elevate design thought leadership in the organization
  • Drive for innovation and testing with a bias toward action

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 3+ years of relevant work experience in digital consumer UX or product design field
  • 3+ years of professional hands-on experience working with design tools to create comps and prototypes (i.e. Adobe Creative Suite, Figma, Sketch, InVision, among others)
  • 3+ years of experience practicing design thinking, interaction design, information architecture, and visual design
  • 1+ years of experience interacting cross-functionally and with varying levels of organizational leadership
  • 1+ years of demonstrated experience creating conversational user experiences for chat, voice, or text messaging with a UX or digital team
  • Exceptional design talents and a portfolio that evidences stylistic breadth that demonstrates sensitivity to diverse subject matter and cross-channel expertise in creating user-centric digital experiences for web and mobile
  • Understanding of basic front-end technologies such as HTML and CSS, and how design comps translate to code
  • Portfolio link on the top of resume

Preferred Qualifications:
  • Bachelor's degree in human computer interaction (HCI), interaction design, graphic design; or relevant certificate
  • Solid digital experience capability and command of usability and design principles, and digital channel / product best practices
  • Understanding of designing for Accessibility standards WCAG / 508
  • Human-centered design proficiency
  • Experience in using A / B and multi-variate testing information and analytics to identify improvements and continually optimize based on data and defined success measures
  • Experience working with complex, enterprise-level user-facing and internal systems
  • Superb information design abilities, fastidious and efficient production and optimization habits, and impeccable problem-solving skills
  • Self-motivation, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines
  • Exhibit a high degree of ingenuity, creativity, resourcefulness, and works well with ambiguity
  • Deep passion for digital products and channels, constantly keeping up to date with the latest trends, best practices, and competitive activity

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: User Experience, UX, Design, Conversational designer, UI Designer, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote