EAP Clinical Counselor

Job Description
Qualifying candidates may be eligible for a sign on bonus of up to $5,000

Fully remote role.

Schedule :

Mon - Fri ( Off Sat and Sun) 3:00pm - 11:30pm EST (12:00p -8:30pm PST)
Friday - Tuesday (Off Wed and Thursday) 3:00pm - 11:30pm EST (12:00p -8:30pm PST)

Must be willing to volunteer to work 1 holiday in summer the and 1 holiday in the winter.

Responsible for provision of telephone-based consultation, counseling and informational services to members.
- Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care

Member Support:
- Consultation - Provides telephone triage, crisis intervention and related services.
- Assesses member's immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
- Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.
- Determines appropriate intervention, action steps in dealing with member's situational concerns including members in crisis.

Counseling: - Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and work life concerns.
- Can consist of individual, joint or family sessions
- Can be stand alone or on-going sessions
- Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member's theory of change.
- Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.
- Provides intensive case management and consultation for clinical risk cases and management referrals.

Informational Services:
- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
- Assists members with linkage to resources to aid in the alleviation of stressors

Team member support:
- Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
- Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases
- Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems

Compliance with Policies and Regulatory Standards:
- Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
- Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
- Maintain current independent clinical licensure in good standing, meet all licensure requirements within state guidelines and seek professional development

Required Qualifications
-Ability to establish and maintain a high level of customer trust required
- Experience in handling mental health and psychiatric care, family situations, and relationship concerns required
- 1+ year of crisis intervention skills required
- Experience in facilitating patient/client positive behavioral change required
- Strong computer and literacy skills required
- 1 plus year of EAP, Behavioral Health, or Social Services experience

- Licensure: Valid, active & unrestricted independent professional licensure to practice per state regulations in one or more is required: LPC, LICSW, LISW, LCPC, LMFT, LCSW, LMHC, LP or Clinical Psychologist

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
- Experience working with diverse populations
- Familiarity with brief therapy models and motivational interviewing.
- Call Center experience preferred
- Bilingual preferred

Master's degree in counseling profession required. Independent Licensure required.

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.