Sr Manager IT Systems

Job Description
The Product Design Senior Manager ensures the successful execution of agile user-centered design on digital products / apps and strategic initiatives in an information technology (IT) department. As part of the Enterprise Product Acceleration organization, you will be part of a leadership team that is driving lean UX methods as part of cross-functional product teams that follow the Extreme Programming (XP) delivery method with a broader enterprise influence. You will coordinate team or group activities with CVS Health resources. You will provide guidance and direction to product teams and direct reports on planning and execution of products, technical and functional standards and practice, process and procedures and career development. You will participate in annual budgeting, capital processes and quality improvement activities for the organization. The position location is based either the Irving TX, Buffalo Grove IL or Scottsdale AZ offices, and candidates must be able to be in the office daily to work with their product team when conditions support it.

Delivery Management
•You will manage assigned functional areas through detailed planning of products, resources and skillset mapping.
•You will ensure resources are planned according to the functional and technical skillset required for the product delivery.
•You will successfully deliver all products and programs without compromising quality, budget, scope and schedule.
•You will meet scheduled milestones to ensure products / programs objectives are met in a timely manner.
•You should have a deep understanding, follow and provide guidance to product teams and resources on principles, practices and techniques followed within the application area and organization.
•You will contribute to IT product/roadmap planning for one or more business areas; review progress toward plan regularly with clients and make modifications, as necessary; provide quantitative cost/benefit analysis; ensure team is following work, documentation, certification, and audit requirements, as needed
Resource Management
•You will set yearly goals focusing on career development. Discuss and layout plan of action to achieve goals and expectations.
•You will perform periodic assessment of CVS resources.
•Provide formal and informal feedback to address gaps in performance (functional, technical and soft skills).
•You will perform mid-year and year end assessment.
•Provide comprehensive feedback on strengths and development areas Oversee, review and take-action on time sheets for CVS and vendor resource to ensure compliance.
•You will actively participate in recruitment and selection processes for CVS candidates.
•Commitment to ensuring teams adheres to the highest degree of integrity and Code of Conduct standards

Customer Relationship Management
•You will consult with business and IT stakeholders during execution of projects to ensure business and IT expectations are being met.
•You will address any challenge or roadblock to accomplish product goals and expectations.
•You will identify and develop services and service level agreements (SLAs); educate senior leaders on service-related information and continually improve related processes

Required Qualifications
• 8+ years of total Information Technology experience including leadership and development management experience in core development and delivery areas
• 8+ years deep knowledge of information technology principles, Agile development methodologies and knowledge of Cloud platforms / applications/ software products or design tools.
• 8+ years' professional experience in an UX architect or UX design role. Related degree preferred (e.g., HCI, Psychology, Fine Arts)

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
• Experience in XP - Extreme Programming in a PCF environment
• Experience with UX design advocacy within large business and technology organizations
• Exceptional written, verbal, and visual communication skills
• Experience with enabling others in user centered design best practices
• Experience with user research methodologies and ability to train others
• Willingness to present on design topics internally
• Knowledge of the pharmacy and healthcare industries
• Knowledge of cloud-based technology platforms
• 5+ years' experience working independently with clients or stakeholder and designing business or enterprise applications
• 5+ years' experience executing user-centered design methodologies by leading product design decisions from research through implementation
• 3+ years mentoring and supervising full time employees work and career development

Bachelor's or Master's Degree in Human-Computer Interaction, Psychology, Fine Arts, Computer Science or Similar. Equivalent years of experience in lieu of degree considered.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.