Customer Care Services Representative - $1,700 Sign-On Bonus

Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)

Work Arrangement:Hybrid/Home

Relocation assistanceis not available for this opportunity.

Level:N1

Requisition #:67375

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.Please contact Lincoln's fraud team atfraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

The Role at a Glance

We are excited to bring on a Part-Time Customer Care Services Representative to join our Customer Care team supporting Workplace Solutions in our Atlanta, GA; Charlotte; NC; Omaha, NE; Phoenix, AZ; Dover, NH; Greensboro, NC or Ft. Wayne, IN offices.

Background Details
The Customer Care Center will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.

As a Part-Time Customer Care Services Representative, you will be responsible for taking inbound calls from brokers, administrators and employees in regard to their enrollment, billing or coverage questions for short-term disability, long-term disability, life, dental and vision insurance needs. You will act as the first point of contact for our customers and will provide a positive customer experience. As a member of the team, you will educate the customer on the purpose of their call through to resolution or to the appropriate department if necessary. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!

What you'll be doing

  • Communicate with roughly 50-70 customers throughout the day, answering their questions, providing general guidance and triaging to appropriate departments when necessary while utilization multiple applications and platforms.
  • Provide accurate, timely, responses to the customer via verbal and written communication.
  • Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers' expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
  • Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality.


What we're looking for

Must-have experience (Required):
  • High School Diploma or GED
  • 0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position
  • Ability to communicate effectively (verbal/written)
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)


Nice-to have Experience (Preferred):
  • Data entry and research experience in a fast-paced environment
  • Ability to maneuver through multiple systems as needed

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What's it like to work here
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for YOU:
  • A clearly defined career framework to help you successfully manage your career
  • Leadership development and virtual training opportunities
  • Paid Time Off
  • Parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being; offering a remote work environment through October 2021
  • Effective productivity/technology tools and training


About the Company/Who is Lincoln Financial
Led by over 10,000 employees Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Work Arrangement:

Hybrid/Home:Employees will work from home generally three days each week and come into a Lincoln office on a schedule their manager will help set, following any applicable in-office training period determined by their manager.

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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