IT Systems Administrator-3rd Shift Tues- Sat 11pm-7am

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This is a senior level technical operations position (Problem Eng, ITS Tech Esc) whose main responsibilities include advanced troubleshooting of customer and internal Ricoh issues related to networks, systems, and related hardware/software. This position reports to the Network Operations Manager and considered a mid-level technical role with in-depth cross functional understanding of Ricoh and supported technologies. The quality of the work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.


This position is for 3rd shift 11pm -7am (Tues-Sat)- there is a 15% shift differential added to your base pay rate.**


  • Diagnose and manage network and server issues escalated by NOC I, Customer Care, and other Ricoh groups
  • Perform advanced problem analysis, issue trending, and outage management
  • Utilizes various network tools for monitoring and testing the network and associated devices
  • LAN-based network provisioning, including existing DNS and VPN tunnel management
  • Work with Network Design team to design/change WAN-based network requests
  • Provide guidance to NOC I, Customer Care, and Customer Engineers regarding technical issues related to Windows Server, mail delivery, network problems, and other supported technologies
  • Work with vendors to resolve issues for customers with technical support contracts with said vendors
  • Provide timely updates to clients and internal staff regarding escalated issues and mission critical outages
  • Provide weekend and off-hours support, as needed
  • Input and manage tickets through our CRM system
  • Generate documentation for processes in the NOC as needed
  • Maintain client security levels and confidentiality of information
  • Learn and follow company policies and procedures
  • Perform in a fast paced, high volume environment
  • Perform related tasks as required


QUALIFICATIONS (Education, Experience, and Certifications)
  • Associate's degree in computer science or closely related field
  • Three or more years of experience in managed IT services
  • Equivalent combination of education, certifications, and experience totaling three years of experience can be substituted


  • Advanced knowledge of networks and TCP/IP
  • Advanced knowledge of Cisco ASA and Juniper Firewalls
  • Advanced knowledge of Windows Server operating systems
  • Advanced knowledge of Microsoft Exchange and Active Directory
  • Knowledge of Broadsoft, Cisco, and other VOIP system technologies
  • Knowledge of VMware and virtualization technologies
  • Knowledge of SAN management and related technologies
  • Knowledge of server and network hardware diagnosis, troubleshooting, and part replacement
  • Strong teamwork skills and a systems approach to technology support
  • Strong troubleshooting skills and a good foundation of best practices
  • High level of verbal and written communications
  • Customer service experience
  • Ability to deal courteously with all Ricoh customers

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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