CRM Associate Education Specialist

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Our location in Austin, TX , currently has an opportunity for a CRM Associate Education Specialist. The CRM Associate Education Specialist will be responsible for supporting the CRM Education team in the delivery of excellent customer experiences. The individual will partner with the rest of the Education Operations team and other members of the Education team to help coordinate programs and events.

Using strong organization skills, the incumbent will be responsible to help coordinate travel and logistics for events and to execute and follow-through on processing and maintaining contracts and payments for the Education teams' Health Care Professionals (HCP) who support multiple activities.

Work will also focus on making all encounters, programs and reporting as efficient, cost effective, and comprehensive as possible and contributing to an environment of continuous improvements.

WHAT YOU'LL DO:
  • Responsible for all Veeva approvals for the physician training for the Aveir VR launch (750 physicians trained 2022). This includes agendas, decks and working with the initiator to make changes per the Veeva review and re-submitting all within making the program deadline.
  • Local program field contact and manage local programs through agenda creation and submission to VEEVA, CVENT program maintenance, WebEx creation, review speaker presentations, food/beverage and travel for programs.
  • Initiate facility credentialing for peer to peer proctoring sites that include direct communication with hospital administration and physicians to ensure documentation is complete for training.
  • Initiate and renew HCP contracts (W9, CV, Contract Hub) for all CRM Education activities. Obtain W9s and process through Docusign. Initiate and process all HCP consulting agreements (MSA and SOW). Track contract expirations
  • D elivery/completion of Off-label training as required
  • Process HCP Timesheets for all CRM Education Programs (including but not limited to: Peer-to-Peer, National, Local, Ad Board, and CRM Comp). Coordianate compliance related activities (upload agendas), utilize Docusign Time Sheet, track costs in SmartSheets
  • Coordinate communications, planning and reporting (i.e. CVENT, Concur, SmartSheets, etc.) and logistics for various programs (air travel, food & beverage, ground transportation, lodging, meeting rooms, etc.)
  • Monitor CRM Professional Education Inbox and distribute to other Operations/Education team members as required
  • Support a culture of best practices, continuous improvements, and efficiency by constantly seeking to enhance Education Operations to drive efficiencies, scalability, and compliance
  • Partner with the respective Ethics & Compliance and Legal departments, to ensure compliance of all activities
  • Monitor and enforce all Abbott Business Conduct standards and regulations as they pertain to HCP programs and ensure all programs follow AdvaMed, Sunshine reporting, state laws, and association guidelines
  • Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
  • Ensure personal understanding of all quality policy/system items that are personally applicable and follow all work/quality procedures to ensure quality system compliance and high-quality work


EDUCATION AND EXPERIENCE YOU'LL BRING

Required
  • Associates Degree or an equivalent combination of education and work experience.
  • 1-3 years related work experience.
  • Exceptionalorganizational and prioritization skills with strong attention to details.
  • Proactive problem solving.
  • Able to work independently, make accurate decisions and handle multiple projects simultaneously.
  • Able to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Experience in medical device, healthcare, pharmaceuticals or another regulated industry.
  • Experience with event management tools (CVENT, Lanyon, etc.) preferred.


Preferred
  • Associate or Bachelor's degree
  • Smart Sheet Experience
  • Excellent use of MS Office including Excel software


WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development , with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities


Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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