Senior Director, Kaizen Sensei

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients' lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day wherea majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in business process, technology, innovation and our businesses to support Pfizer in this mission.

The Business Process Excellence (BPE) function works across all business units and functions globally and is the Center Of Excellence for Enterprise scale process, or "mega-process," redesign and establishment of Agile ways of working in the enterprise. The Agile ways of working the BPR team enables and supports are how Pfizer will achieve our Purpose of Breakthroughs that Change Patients' Lives. Using facilitated, cross-functional Kaizen events, we re-imagine simplified, more efficient and digitized processes, organizational structures and solutions. In addition, we enable sustained effectiveness at a team and team-of-teams levels through the application of scrum, Kanban and other Agile mindsets and methodologies. As the enterprise COE for Agile, we enable teams to accomplish their work in a faster, more innovative and customer-centric way.


In order to lead our organization in adopting new ways of working, the role of Sr. Director, Kaizen Sensei is being established. This expert is accountable for the strategic direction of and is responsible for Kaizen effectiveness across all initiatives using these methods, enterprise-wide. The role is pivotal in identifying and developing enterprise scale process redesign opportunities to simplify the way Pfizer operates every day, allowing Pfizer colleagues to focus on what matters most - Breakthroughs that Change Patients' Lives.

They perform many different tasks, core duties and responsibilities, including...
  • Identifying valuable business process opportunities and cultivating those opportunities into endorsed cross functional Kaizen events to revise "mega-processes"
  • Direct leadership, driving success of Kaizen events to redesign end-to-end enterprise-level processes cutting across four or more Business Units
  • Educating all stakeholders and team members on Kaizen and Lean thinking, concepts, techniques and ways of working
  • Establishing and improving Kaizen and Lean capabilities within BPE, Pfizer Digital and our Business Units on a global basis
  • Coaching Senior Leadership in effectively leading and enabling their teams in working in transformed ways using Business Process Excellence, Kaizen and Lean methodologies to embed continuous improvement and Daily Kaizen
  • Mentoring the team level resources across organizations in effectively utilizing kaizen methodologies
  • Develop and execute the Kaizen and Lean Adoption Strategy enterprise-wide


The Kaizen Sensei is accountable for the strategic direction of and is responsible for Kaizen effectiveness enterprise-wide. The incumbent develops and implements long-term plans that impact the achievement of Enterprise results through performance of different tasks, core duties and responsibilities, including...
  • The Kaizen Sensei is the master practitioner of Kaizen Events and Daily Kaizen practices in the enterprise. They drive high-profile, cross-functional Kaizen process redesign events resulting in significant and sustainable process improvements enterprise wide.
  • Educate and mentor stakeholders - the Kaizen Sensei educates employees/stakeholders at all levels including Executive Leadership Team (C-suite) level senior leaders, across the entire enterprise, on Kaizen principles, methodologies and ways of working, providing them with tools for implementing the process improvements continuously in their own work. They are accountable for training and leading mastery of the valuable skills that lead to the organization-wide adoption of Kaizen and Lean mindsets, culture and methodologies.
  • Mentor the teams across the enterprise - As a mentor, the Kaizen Sensei is responsible developing the BPE team as facilitators and eventually experts in application of Kaizen and Lean concepts, tools and methods, guiding teams into the continuous improvement mindsets, providing employees with feedback and means of improvement, catalyzing organizational growth and answering questions. They provide hands-on support to all employees, collaborating with people across widely varying levels and roles, leading teams toward further understanding, adoption and use of Kaizen / Agile as well as overall company growth and improvement. They act as mentor to the Agile Coaches federated across the Enterprise, all business units and functions in all geographies.
  • Develop Kaizen Adoption Strategy - The Kaizen / Agile Coaching Lead is responsible for designing a strategy for organizational adoption of Agile / useof Kaizen and contributes to the broader, Enterprise Agile adoption strategy. This includes every stage of adoption, from the introduction of Kaizen / Agile and employee education, to fostering teams and cultures that practice Agile, to sustaining Agile methodologies and continually offering strategies for improvement. Acts as catalyst in the Pfizer-wide Agile Transformation and adoption of Business Process Excellence mindsets across the company.
  • Implement Kaizen / Agile Mindsets and Methodology - This entails implementing process, principles and practices across all levels and business units within Pfizer. The Kaizen / Agile Coaching Lead must use and lead their team of Facilitators / Coaches to use techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation. In order to do this, the Kaizen / Agile Coaching Lead must also embody the Agile principles and lead by example.
  • Develops long-term plans for the use of Kaizen, Agile and Lean methodologies that impact the achievement of Enterprise results through effective, continuous and efficient delivery of processes, products, solutions and experiences for our target customer groups.
  • Partner with internal Pfizer stakeholders including senior executives to lead them through an Pfizer's Agile transformation to support their business goals and in support of our Enterprise goals to provide breakthroughs for Patients.
  • Act an agent of change for organizations using Kaizen and Agile within Pfizer
  • Build interpersonal relationships with other teams and serve as a trusted adviser to all stakeholders with a role in Kaizen efforts and Agile teams
  • Integrate creative and innovative ways to position Kaizen and Agile as strategic direction, innovative lever and competitive advantage for the benefit of Patients
  • Leads strategic direction for implementation and use of Kaizen across all relevant business areas. This includes business performance and financial management for highly complex delivery activities supporting the any business unit's efforts globally. Breadth of services and decisions made by this incumbent impact all Business Units, globally.
  • Oversees and mentors all Agile Coaches and Kaizen facilitators, Enterprise-Wide, leading people through matrix reporting relationships while leveraging deep technical and functional expertise in business process redesign and use of Kaizen. Will influence and may manage\utilize significant D&T and Business Unit resources outside of direct authority globally.
  • Develops solutions to highly complex and unique problems across all relevant customer-types, often outside their area of expertise, both as an individual and as a member of a leadership team and is accountable for decisions within and across business units.
  • Responsible to anticipate, oversee and influence an environment of continuous improvement and innovation in while continuously delivering highly complex solutions. Also, accountable to influence areas outside their own expertise, as an individual and as a member of a leadership team and is accountable for decisions within our Global Business Unit.
  • Encourages acceptable levels of risk-taking towards driving innovation, putting frameworks in place to determine acceptable levels of risk and\or business opportunity for Pfizer as a company.
  • Is responsible for delivering a cross-functionally developed talent base and for anticipating/preparing for the longer-term development needs with respect to Kaizen use and Agile adoption across the Enterprise.
  • Influences senior management decisions that have an impact on business direction across all customer types.


  • Is recognized internally and externally as a thought leader and a Subject Matter Expert of the principles, concepts and theories of use of Kaizen and Lean methodologies.
  • Direct student of (i.e., trained by and worked directly under) one or more Sensei of the original Toyota Production System, practicing the traditions and methods of the masters
  • Expert knowledge, mastery of and proven track record of success with The Toyota Production System: JIT, Jidoka and Heijunka.
  • Mastery of all elements of Kanban and Lean thinking including practical experience in applying tools and concepts of Lean thinking and both Kaizen events and Dily Kaizen to teach both white-collar and manufacturing organizations how to learn and improve. This includes but is not limited to visualization of workflow, limiting WIP, managing flow, making policies explicit, Kanban method, cards, boards and software, Mura, 'water spiders', Hoshin Kanri, SMED, A3 problem solving, lean metrics like cumulative flow, Takt time, OEE, etc.
  • Demonstrated track record of successful cross functional large scale Kaizen leadership and mentorship of C-level leaders in a global enterprise setting
  • Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
  • Demonstrated ability to make courageous recommendations and decisions based on data to drive significant organizational change.
  • Excellent presentation skills, dynamic approach with the proven ability to translate Kaizen and continuous improvement theory into practical application in a large-scale enterprise setting
  • Is recognized internally and externally as a thought leader and a Subject Matter Expert of the principles, concepts and theories of use of Kaizen and Lean methodologies.
  • Represents Pfizer and acts as an external resource due to their advanced knowledge of principles and concepts in a variety of disciplines
  • Knowledge of and demonstrated success with Six Sigma is a plus - leading teams to significant, quantified business outcomes and results
  • Proven expertise in delivering business value gained from experience working as a Kaizen Sensei and Lean expert
  • Excellent written and verbal communication skills with the ability to speak in public and present in front of C-level stakeholders. Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutions
  • Ability to lead and inspire with imagination, courage, and curiosity
  • Has proven experience in exhibiting high level of business knowledge and understanding of the external marketplace and anticipates Global Business Unit customer requirements for patient and caregiver solutions while actively sharing knowledge across Global Business Units.
  • Possesses a proven track record of using knowledge of the pharmaceutical industry, related industries, customer requirements and the general business environment to define strategic actions across multiple Global Business Units
  • Proven ability to mentor technical leaders; recruit and retain top talent and develop colleagues.
  • Must have proven ability to manage communication as a vehicle to ensure alignment of strategies and day-to-day operations to team members and business unit partners in support of patient facing products, services and experiences.
  • Proven capability to foster open communication across global business units to ensure the knowledge and expertise of all organizational resources are leveraged.
  • Demonstrated experience in anticipating, overseeing and influencing change that has a transformational impact on the Global Business Units engaged.
  • Ability to lead in a complex, matrix environment with indirect resources geographically distributed.
  • Demonstrated capabilities managing large complex global programs consisting of capital and operating expenses and virtual teams.
  • Proven financial and resource management capabilities, ideally in within Pfizer
  • Experience in using and/or teaching use of Jira, Confluence and Jira Align a plus.
  • 15+years of relevant experience as a process redesign / improvement expert and/or leading global organizations in transforming to adopt Lean concepts and ways of thinking and working and in applying Kaizen to maximize value in an enterprise setting.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Last day to apply is October 25, 2021

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Continuous Imprv and Proj Mgmt