Customer Account Specialist

NextEra Energy Resources is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

Position Specific Description

Sighten is facilitating the clean energy transition by providing solar software for installers helping homeowners seeking to go solar.

Sighten is seeking a well-qualified candidate who is passionate about driving the clean energy revolution by supporting the residential solar industry. As a Customer Support Specialist, you will be asked to:
  • Become a main point of contact for Sighten's customers (primarily solar installers, contractors, and related partners) and provide exceptional support and problem solve to enable their success
  • Manage each issue to resolution while providing clear communication and expectations .

This position will be responsible for providing support to Sighten customers (residential solar installation companies). This role will require gaining an understanding of the residential solar and solar financing industries and applying this knowledge to answer any questions and solve problems that our customers may have. Our customer support agents are problem-solvers who are comfortable using technical tools to diagnose software-related questions and issues and communicate complex information in a simple way for customers.

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Underdirect supervision:
  • Researches and resolves sensitive customer requests and complaints
  • Ensures timely report of outages
  • Performs general account maintenance and billing adjustments
  • Performs rate analysis
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 2+ years

Preferred Qualifications

  • Six Sigma Yellow Belt Certified

Employee Group: Non Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: NextEra Project Mgmt
Location: Juno Beach, Florida
Other Work Locations: California
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami