Associate Director, Global Benefits & Retirement Services

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

This position is part of the People Services Total Rewards Service Line team and leads the Global Benefits, Retirement and Recognition Service Line (GBR&R SL) team and has responsibility for leading the operational and service delivery strategy and design, process design, execution and administration of the BMS global benefits, retirement and recognition programs.

This role owns the development of global standards, tools, and processes, the operational design of benefits, retirement and recognition programs, has oversight of the delivery of US/PR Retirement and Savings Plan services in collaboration with relevant stakeholders, is the primary point of engagement for Benefits & Work-Life Centers of Expertise (CoEs), and is responsible for functional capability build and training of key stakeholders who participate in the delivery of these programs.

Responsible for the team’s administration and delivery of US qualified and non-qualified retirement plan assets valued at ~ $9B, and ~ 300 benefit programs across ~41 markets.

Leads the team as well as participates in the COE-led design of the benefits, retirement and recognition strategies, translating these into deployment plans inclusive of processes, procedures, change management, system requirements and documentation and services, and facilitates the translation into HRIT/vendor requirements.

Responsible, with other TR Service Line team leads, for end-to-end, integrated processes, including data requirements and partner with HR IT and Core HR SL on all integration requirements between different vendor systems.

Provides direction for the team’s relationship management with third party providers to deliver operational and service excellence in US/PR Qualified and non-Qualified plans, recognition, and other programs to develop and ensure effective service levels and aligns with BMS global vendor management principles of governance.

Detailed Position Responsibilities
  • Directs the activities, coaches, and develops the GB&R SL team, ensures accountability to meet the People Services, Total Rewards and GB&R Service Line goals and objectives, delivers against the planned Book of Work adapting priorities to meet objectives, and manages the resource needs and responsibilities of the team. Actively seeks to maintain own and team’s knowledge on current best practices, industry standards, and leading-edge benefits operations and technology solutions in order to drive change
  • Responsible for developing annual budget projections related to third party vendor spend (admin fees and actual expenses), delivery against the annual financial budget, and shared accountability for delivery of overall People Services budget ensuring timely invoicing and delivery of overall on-budget results
  • Leads the identification, design, and implementation of optimal benefits, retirement, and recognition operational and services solutions that meet the needs of key stakeholders through leveraging own and team’s subject matter expertise in global benefits and retirement and the delivery of US/PR Savings plan administration and service delivery
  • Provide guidance and direction and serves as an escalation point for the GB&R SL team and supports the team’s ability to resolve complex matters/queries
  • Serves as the operational partner to the Total Rewards (TR) Center of Expertise (CoE). Provides system and process expertise from an enterprise perspective enabling the delivery and execution of the benefits, retirement and recognition strategies globally across BMS to drive engagement and incentivize the highest levels of performance. Collects and curates feedback and insights to TR CoE on trends and data collected via Capability Centers and third party vendors’ queries and case escalations, and derived from monitoring benefit and tool utilization to help inform future roll outs
  • Ensures effective service from the US/PR Benefits, Retirement and Savings Plan vendor partners holding them accountable to SLAs and KPIs and partners with the Vendor Management team to align with the global vendor management governance model. Partners with the Sourcing Excellence and PS Vendor Management teams to create and deliver an effective TR vendor sourcing, selection and governance strategy
  • Responsible, with other TR Service Line Leads, for enabling a high percent of first contact resolution in PS Capability Centers and Turn Around Times in People Services by ensuring needed global and market specific benefits, retirement and recognition programs’ knowledge capital is current and comprehensive and collaborating to remove roadblocks for smooth operations. This includes knowledge capital for Tier 2 inquiry management, policies and processes, and regulatory required documentation and all supporting processes requiring benefits, retirement & recognition-related inputs/outputs
  • Owns global process and tools, maintains knowledge of external trends, defines global standards, uses data to make fit for purpose improvements to ensure an appropriately competitive suite of tools and services, manage costs and improve efficiency & employee experience.
  • Ensures harmonization in the end to end processes across total rewards and any other impacted processes. Accountable for team’s developing and maintaining the design for end-to-end employee life cycle processes and producing process documentation (including setting guidelines/tolerances for handling issues and considering local variations in the design). Consults with the People Services Leads in the Capability Centre to ensure design and documentation will enable flawless execution
  • Drives effective service from vendor partners holding them accountable to SLAs and KPIs and completing vendor evaluations to ensure quality and consistency of vendor services. Partners with the Vendor Management team to plan benefits, retirement and recognition program third party administration budgets. Partners with the Sourcing Excellence and PS Vendor Management teams to create and deliver an effective TR vendor sourcing, selection and governance strategy
  • Accountable for ensuring the team communicates operational change and develops and delivers training of processes.
  • Responsible for ensuring the design of robust controls and ensuring these are embedded in each process and operating as designed; supporting audit activities as needed. Ensures compliance with all plan documents and statutory requirements related to benefits, retirement and recognition plans and programs
  • Oversight for management of the operations and administration of the BMS US/PR Savings and Retirement Plans (qualified and non-qualified), including contributions and vesting, statutory and legal filings, coordinating with finance, tax, legal, internal and external auditors, and applicable vendors as required for active, retired and other eligible populations and for managing the delivery of M&A operational support
  • Supports the Americas Regional TR Operations’ administration and third party vendor oversight of US / PR Health & Welfare Insured benefits operations including Annual Enrolment for US & PR active and retiree populations, required US Health & Welfare regulatory filings, financial reporting and budget estimates for H&W
  • Core member of the Fiduciary Global Pensions Committee, providing updates on operational performance, and data analytics as needed and supports the direct report in their participation in the US Savings & Retirement plans Fiduciary Committee
  • Partners closely with HRIT to leverage BMS technology platforms, identify and recommend changes to scope and requirements for capital expenditures to implement the benefits, retirement, and recognition programs
  • Partners with People Services Operations Service Line Lead and/or HR Analytics team to provide data and analysis for all reporting required for benefits, retirement and recognition programs
  • Responsible for the ongoing learning / development of functional expertise of the extended team delivering benefits, retirement, and recognition services

Desired Experience
  • BS, BA or graduate degree in business or a related degree is required
  • 8 plus years of HR experience including 3-5 years as a subject matter expert in US or International Benefits & Retirement programs
  • Experience with global benefits operations in a large corporate organization required along with in depth knowledge of end-to-end global benefits & retirement processes
  • Demonstrated functional knowledge of current and emerging state-of-the-art benefits and retirements plans/changes
  • Working knowledge and understanding of SOX and other financial and legal controls as they relate to Benefits, Retirement & Recognition Operations
  • Demonstrated ability to influence stakeholders at all levels in a highly matrixed organization; experience building/maintaining successful relationships with leaders in HR and the ability to work collaboratively with a strong track record in driving and establishing operational excellence and effecting change to ensure team’s objectives are supported and successfully delivered
  • The ability to think strategically and operationally is required, with a strong track record in establishing and driving operational excellence and ensuring appropriate steps to effect change
  • Strong business acumen, good business judgment and critical thinking skills, consultative and customer services skills, using excellent communication skills while demonstrating an enterprise mindset through making decisions, setting priorities, and creating operational strategies that will benefit the Enterprise
  • Proven operational, interpersonal, project management, vendor management and leadership skills and the ability to present complex information in a clear and convincing way to key stakeholders
  • Acts with a sense of urgency and drives issues through to completion coupled with the ability to work effectively in a fast-paced environment and manage /prioritize multiple activities
  • Acts with a growth mindset in order to achieve own and team's full potential, demonstrating the ability to set and coordinate multiple talent objectives in a way which drives high People Services performance (inclusive of attracting & assessing talent, G&D, TR differentiation) ​

Ideal Candidates would also have:
  • Functional designation (e.g. CEBS) preferred
  • Experience working with current BMS HR enabling systems: Workday, ServiceNow (case management)
  • Experience leading and managing a team in a rapid, fast-moving environment which is both complex and changing
  • Graduate (MBA) degree or experience in an HR business partner, HR service delivery or technical project management role

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

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