Patient Care Coordinator I -Clinic Float Staff

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care.
This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. Patient Care Coordinator has five levels that are distinguished from each other primarily by:
1. Entry: The complexity of assigned duties and responsibilities.
2. Proficient: Knowledge level of required clinical care skills.
3. Full Proficiency: Required level of business communications skills. (Department must have business need to progress)
4. Expert: Independence of action (degree of supervision received). (Department must have business need to progress)
5. Lead: Independence of action (degree of supervision received). (Department must have business need to progress)

The Patient Care Coordinator I is an entry-level position with limited or no prior experience; learns to use medical terminology and concepts to resolve problems of limited scope and complexity; works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making.

Performs the more routine support work and in a learning capacity, assists in:
- Patient Rooming
- Vital Sings
- Prepare Medical Records
- Patient Phone Calls
- Stocking of clinic area
- Medication and supply ordering
Core:
- Rooming
- Check-in/out
- Vaccine administration
- Medication Administration
- POC testing
- Specimen collection
- Procedure assist
- Prescription refills
- CRM/In-Basket Mgmt

Other duties as assigned:
Specific Protocols as assigned
Disability paperwork
EverReady Checklist

Locations
Stanford Health Care

What you will do
  • Patient Care
  • Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
  • Assists physicians with procedure set-ups, patient procedures and examinations.
  • Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
  • Administers medication following approved procedures and only after checking medication and dose with a licensed person.
  • Processes requests for prescription refills according to established practice.
  • As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
  • Collects and sends specimens to appropriate labs for testing per protocol.
  • Assists the physician with maintaining preventive health measures for a panel of patients.
  • Promptly and accurately reports and refers patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
  • Scheduling
  • Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
  • Schedule radiology appointments.
  • Customer Service
  • Maintains clean and orderly exam rooms, hallways and work areas.
  • Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
  • Provides information, referrals and customer service
  • Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
  • Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
  • Clerical Duties
  • Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.
  • Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
  • Assures appropriate verifications and authorizations are complete before patient sees provider
  • Assists with all messaging from the patient to the physician in a timely manner.
  • Other:
  • Coordinates with SHC Special Patient Services

Education Qualifications
  • High School Diploma or GED Required
  • Medical Assistant Certificate from an approved school /institution or equivalent documented training Required

Experience Qualifications
  • • 0 - 2 years of directly related experience.
    • Entry level (i.e. externs/new grads)

Required Knowledge, Skills and Abilities
  • All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
  • Knowledge of and ability to use and apply medical terminology in performing his/her duties.
  • Knowledge of coding and billing regulations.
  • Knowledge of computer systems and software used in functional area.
  • Ability to speak and write effectively at a level appropriate for the job.
  • Ability to solve problems and identify solutions.
  • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
  • Ability to work independently as well as an integral part of the patient care team.
  • Ability to follow instructions and standard operating procedures.
  • Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
  • Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
  • Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
  • Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications
  • BLS - Basic Life Support required
  • CMA - Certified Or Registered Medical Assistant preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.