Customer Care Representative VIP

United Site Services (USS) makes things happen. From building a skyscraper or new home community to providing services to America's largest music festivals, USS is there every step of the way.As the industry leader in portable sanitation services, we deliver the best for our customers. But to do that, we need the best people to join our team. That's where you come in!

Position Description

PRIMARY PURPOSE

The VIP Customer Care Agent role is an essential partner in the USS sales process and service support providing a world-class customer experience for our USS A+ ranked customers In the Northern California, and Southern California Markets. This position is vital to maintaining and expanding our A+ Customer wallet share while efficiently taking directions not only from our customers but supporting CPQ orders and collaborating with our Key Account Managers. The VIP Customer Care Agent will be responsible for properly handling orders, phone calls, and emails from all the A+ ranked customers. VIP Team Member will also assess the needs from Key Account Manager, service, or billing and ensure they are handled with speed, efficiency, clarity and quality. This role should have a clear understanding of the USS's sales process and methodology, systems, products, and business sectors, as well as a solid understanding of the A+ customer they are assisting on each contact.

ESSENTIAL FUNCTIONS

  • Set standards of excellence for inbound sales and service teams
  • Respond, engage and qualify inbound A+ customer inquiries with confidence, empathy, and clarity
  • Partner with sales, operations, and marketing to execute on world-class inbound customer experience
  • Maintain highest quality, long-term partnerships with A+ ranked customers
  • Hold professionally engaging conversations over the phone and via e-mail
  • Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial, events
  • Assist with cross-functional team requests and communications
  • Ensure customer's needs are met while adhering to the USS sales process
  • Produce quotes and orders through USS Tools and systems
  • Leverage business intelligence through Salesforce.com
  • Ability to navigate Salesforce.com effectively and efficiently
  • Execute billing and service needs with immediacy and empathy
  • Perform other duties as required by management
  • Demonstrate desire to succeed and win as well as grow career opportunities

    Requirements

    SKILLS:
  • Strong PC proficiency (Microsoft Office, CRM, etc.)
  • Customer Service Experience
  • Ability to control and direct conversation to ensure a positive result
  • Capable of working independently with minimal direction
  • Teamwork across USS departments to "exceed customer needs"
  • Quality listening and communication
  • Time Management

    EDUCATION/EXPERIENCE:
  • High School Diploma, GED or equivalent combination of education and experience
  • 3 years of related sales or customer experience preferred
  • Proven track record of building business and hitting sales and service targets

    What's in it for you? At United Site Services, we provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, healthcare, 401K matching, employee assistance programs, Life and AD&D insurance and much more! Please click here (https://www.youtube.com/watch?v=exvakxGmJd0) to learn more about United Site Services! Category: Inside Sales/CS

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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