ITSM Developer


Job Description:

Leidos is seeking a ITSM Developer ideally in the Albuquerque, NM; Jackson, MS; or Reston, VA area. Telework is allowed for this position with occasional travel required to one of these corporate sites.

The ITSM Developer must be able to work in a fast moving environment, adapt to changes in schedules, be courteous and professional when interacting with colleagues and customers, demonstrate a solid ability to solve problems, plan and prioritize personal tasking, effectively communicate verbally and in writing, and be able to work successfully in a team environment. They must be self-motivated organized, analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in and comfortable in a technical organization with a dynamic customer environment. The individual needs to know all aspects of the software engineering life cycle including scope and work estimation, design, documentation, implementation, testing and integration.

Primary Responsibilities Include:
  • Assist in Prototyping, designing, developing and integrating solutions to hard problems.
  • Work on implementing new technologies into the customer space.
  • Gather and document user and process requirements, functional requirements, and developing technical requirements.
  • Interact with other developers, architects, and technical team leads to rapidly learn a complex operational system, its subsystems, and components to positively contribute to development.
  • Determine and communicate system requirements and capabilities in furtherance of the customer's mission.
  • Champion and implement advanced software development practices.
  • Administration of the ServiceNow system, including maintenance of all operational records and configurations in a domain separated environment (including Reporting, Dashboard, Performance Analytics, Email Notifications, Creating and Editing Home pages, Personalizing forms, user and task record maintenance, etc.)..
  • Load, manipulate and maintain data between ServiceNow and other systems.
  • Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.

Required Qualifications:
  • Bachelor's Degree in Computer Science or Computer Engineering or related field and 6+ years of experience; additional years of experience in software engineering/developing will be considered in lieu of degree.
  • Understands technical and functional design requirements related to ServiceNow.
  • Education/Experience with ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications.
  • Create automation scripts/utilities, data migration.
  • Experience with PKI setups, certification maintenance.
  • Strong understanding of ETL processes.
  • Experience Developing dashboards and updating logic.
  • SQL and relational database experience.
  • Candidate must also be familiar with sound software engineering principles and methodologies.
  • Proven experience in solving challenging technical problems.
  • Knowledge of ITIL framework and understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc.).
  • Knowledge of Business management, IT Operations Management.
  • Service now administration education/experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
  • Thorough understanding of ITIL/ITSM processes.

Preferred Qualifications:
  • Service Now Certified Administrator
  • Experience with Agile development environment and concepts
  • ITIL Certified

Pay Range: