Quality Engineer, Senior

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At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We’re excited to share Blue Shield of California has received awards and recognition for â€" LGBT diversity, quality improvement, most influential women in corporate America, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we’re striving to make a positive change across our industry and the communities we live in â€" Join us!


Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role The Quality Engineering team is responsible for test and delivery of high-quality software products and solutions to the production environments employed in everyday business activities. Sr Quality Engineer will report to Quality Engineering manager. In this role you will Perform Quality Engineering responsibilities for the Medicare portfolio products, utilizing Agile delivery model in the Healthcare IT industry.

Your Work In this role, you will:
  • Lead the building of test scenarios and underlying test scripts (Functional and SIT) based on provided requirements/design documentation and business input
  • Attend requirement sessions and evaluates requirements for testability
  • Create traceability from development hand off through testing
  • Participate in design sessions to understand implications of design to testing
  • Provide test estimates for large initiatives as requested under guidance of testing leadership
  • Review requirements documents, system concept documents and functional and technical design documents.
  • Analyze business use cases and technical design specs in order to create test cases and test scenarios.
  • Hold walkthroughs for Test Plans and Test Scripts with the IT team, 3rd party vendors and business partners.
  • Communicate testing status and risk mitigation plans to project leadership.
  • Maintain and monitor defect tracking tool (Jira), overseeing identification and problem/defect resolution.
  • Prepare step-by-step test cases with details. Execute test cases manually or using automation.
  • Validate data at both the file layout and the back-end database.
  • Analyze defects and report defects to development teams.
  • Coordinate and manage testing effort between 3rd party vendors, internal IT teams, and Business Units.
  • Support Quality Engineering Lead with test results and status communication to the project team.
  • Support development and implementation of quality assurance standards, processes, and procedures based upon applicable SDLC methodology.
  • Work with the development team and project managers on resource and schedule issues.
  • Evaluate production readiness of project delivery by validating and documenting the completion of testing and development.
  • Work with cross-functional teams of quality engineers to develop creative and innovative automated testing solutions.


Your Knowledge and Experience
  • Requires a bachelor's degree or equivalent experience
  • Requires at least 5 years of prior relevant experience
  • Experience in testing Facets core applications, e.g., Enrollment, Membership, Billing, Claims, etc.
  • Good knowledge of 270, 271, 276, 277, 278, 820, 834, 835 and 837 EDI and X12 transactions.
  • Comprehensive knowledge of software testing techniques and methodologies.
  • Good communication skills.
  • Working knowledge of Agile methodology.
  • Prior experience leading Quality Engineering efforts on a strategic project or product team. Strong project/product management skills to effectively manage Quality Engineering resources and timeline.
  • Experience with Java, Python, or other programming languages.
  • Working knowledge of databases and proficiency writing SQL queries.
  • Experience in testing Pega workflows automation via Robot Manager.
  • Experience with test case management tools such as Xray or similar and set of Atlassian tools such as Jira.
  • Working knowledge of Linux, Unix, Windows platform.
  • Automation experience using Selenium, TestNG, or similar.
  • Healthcare IT industry experience, especially in electronic health records and related systems.

Our Values
  • Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
  • Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
  • Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
COVID-19 update: From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a federal contractor and a health care company, Blue Shield requires all employees to be fully vaccinated prior to start date as a condition of employment and provide proof of vaccination status. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date
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