Events Program Manager

The Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading and controlling program activities while delivering a superior customer experience.

Key Areas of Responsibility

The Program Manager performs a wide range of duties including some or all of the following:

Planning the Program:
  • Plan the delivery of the overall program and its activities in alignment with the organization's strategy and priorities
  • Develop new initiatives to support the strategic direction of the organization
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program.
  • Develop an annual budget and operating plan to support the program.
  • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
  • Develop funding proposals for the program to ensure the continuous delivery of services.
  • Support development of department goals and plans, while tracking program success and/or suggesting corrective action based on data

Organizing the Program:
  • Ensure that program activities operate within the policies and procedures of the organization.
  • Ensure that program activities comply with all relevant legislation and professional standards.
  • Develop forms and records to document program activities.
  • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization.

Leading the Program:
  • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
  • Liaise with other managers and partners to ensure the effective and efficient program delivery.
  • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.

Controlling the Program:
  • Write reports on the program for management and key stakeholders.
  • Ensure that the program operates within the approved budget.
  • Monitor and approve all budgeted program expenditures.

Events Strategy:
  • Advise the marketing organization on event prioritization and scope in support of CDW's annual planning process and ongoing, real-time decision-making.
  • Strong analytical skills and ability to aggregate various qualitative and quantitative data points to inform investment tradeoffs and drive a cohesive, cost-effective strategy.
  • Lead strategy and event orchestration for priority CDW events; to include defining objectives, alignment across teams, measurement planning, formulation of contact strategy, content creation facilitation, sales communication and post-event evaluation.
  • Elevate and optimize CDW events with continuous improvement of the customer experience that is scalable and enhanced with data analysis.
  • Identify and maintain an event playbook to document best practices for orchestration.
  • Effective communicator with proven ability to influence and forge strategic relationships at all levels in the organization.
  • Manage agency relationships, contract scoping, negotiation and deliverables.
  • Develop and manage annual budget and operation plan to support initiatives.

Education and/or Experience Qualifications
  • Bachelor's degree or equivalent experience
  • 3 years of Sales and/or Marketing experience

Required Qualifications
  • Demonstrated knowledge of technology product offerings and solutions
  • Proven record of successful project management and organizational skills
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
  • Experience with sales productivity tools
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
  • Demonstrated ability to analyze data and conduct primary research
  • Experience in developing or utilizing strategic sales campaigns
  • Proven track record in developing and maintaining strategic relationships
  • Ability to multitask and be adaptable in a fast-changing environment.

Preferred Qualifications
  • Knowledge of CDW Sales organization and Sales process

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.