Systems Analyst Senior - Incident Management (Milwaukee, Green Bay, or Remote Within Footprint)

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Job Summary
Under the general direction of a Business Solutions Manager or Team Lead, the Systems Analyst Senior translates complex business requirements into technical solutions. Understand complex IT concepts and functions that impact the supported applications and their ability to operate within the organization's infrastructure. Manages/leads work on project efforts as assigned. Plays a key role in the vendor selection process. Creates technical assessments of vendor applications and acts as a liaison between vendor solutions, internal technical teams and business line teams. Documents impacts of planned system/vendor solutions and potential risks/limitations and communicates accordingly. Presents technical reviews of the vendor selection processes to include identifying cost benefits of alternatives. Creates and documents impact analyzes on complex projects. Completes technical and detail design requirements documents on enterprise level projects. Serves as the application technical architect. Works with other technical groups to resolve technical performance issues. Manages/leads/directs work of third party staffing solutions. Prepares for and presents to enterprise governing bodies (ex. Architecture Review Board, Change Management, Quality Assurance Review, etc.). Coordinate and complete required project documentation in addition to their analyst role on complex projects. Mentors and trains other systems analysts and colleagues as needed.

Job Accountabilities

  • Lead the implementation of complex application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems.
  • Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours on call support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues.
  • Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems which may include: system diagrams, system overviews, knowledge base entries, service level agreements, maintenance windows, and support contact information.
  • Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities by the TCoE and other groups.
  • Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABC's Project Management methodology and ITS Production Control standards, which includes: time reporting, requests for change, and other project management deliverables. Provide timely and accurate status updates to management for review.
  • Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management.
  • Design & maintain an understanding of application specific data structure, tables, keys & diagrams. Perform simple queries of databases as part of application troubleshooting.
  • Research new applications, understand their viability within the organization, and contribute in projects related to those applications. Utilize research findings to suggest improvements for new and existing systems.
  • Lead cost and estimating of work efforts across IT teams with acceptable accuracy.
  • Apply mentoring, training and leadership techniques to grow other colleague's understanding and usage of the applications.
  • Provide input, guidance and review of testing approach and plans.


  • Bachelor's Degree or equivalent combination of education and experience Required
  • Bachelor's Degree or equivalent combination of education and experience Information Technology or Financial services industry related Preferred

  • 5-7 years Information Technology experience Required
  • 2-4 years Proficient in Systems Development Life Cycle Methodology Required
  • 6-8 years Information Technology experience with financial systems experience Preferred

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated's anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.

Job Identification 2111410
Job Category Information Systems & Technology
Posting Date 2021-10-15, 17:47
Degree Level Bachelor's Degree or equivalent experience
Job Schedule Full time
Job Shift Day