eFX Trading L1/L2 App - Senior IT Support Analyst, TD Securities

TD Description

TD Securities provides a wide range of M&A advisory, capital markets products and services to corporate, government and institutional clients. The firm works with clients around the world, focusing selectively and strategically on the key financial centers: Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore and Tokyo. www.td.com

Job Description

Provide hands-on support for eFX Electronic trading systems with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases.

Job Requirements

Experience supporting front-to-back electronic Trading System platforms and Trading Desks

• Deploy and support complex in-house & 3rd party applications.
• Proactively manage business critical real-time trading systems in order to identify issues and potential problem areas.
• Interact with various internal teams, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve problems.
• Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution.
• Ensure compliance with departmental policies and knowledge of ITIL best practices (i.e. change management, IT security standards, release management, incident management).
• Work with all parties to provide services to agreed SLA's.
• Work through Annual Disaster Recovery testing and BCP planning.


• Excellent problem solving, planning and analytical skills
• Extensive experience of managing client queries and problems
• Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization as well as with clients
• Excellent documentation skills
• Excellent knowledge of Linux
• Experience of RDBMS methodology and SQL scripting - MS SQL/Oracle
• Business knowledge of Foreign Exchange (eFX) Electronic Trading
• Understanding of Infrastructure/Server components
• Good scripting skills preferred. (e.g. Python, PERL etc)
• Good working knowledge of application integration and testing
• Good Understanding of FIX protocol
• understanding of Networks with basic troubleshooting skills, exchange connectivity
• Periodic on-call support and some shift work may be required
• Strong experience and a good working knowledge of real time trading systems


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.