Caregiver Specialist - San Antonio, TX

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Caregiver Specialist implements and directs all aspects of Caregiver SOS by WellMed in their assigned geographic area. Program elements include caregiver education, information and referral services, wellness programs, caregiver supports, care coordination, marketing, and program development. The Caregiver Specialist is responsible for creating awareness in WellMed communities regarding Caregiver SOS and WellMed programs and services that serve a diverse group of caregivers. Special emphasis is be on telephonic caregiver coaching, an evidence-based protocol to help caregivers identify and self-manage issues that are a priority to them and their care recipient.

Primary Responsibilities:
  • Implements and leads all aspects of Caregiver SOS in an assigned geographic area, including oversight of assistants and volunteer staff
  • Assesses caregivers and provides a holistic response to identify and activate informal and formal resources and caregivers supports according to the caregiver's care plan
  • Develops an annual business plan with measurable objectives, and targeted activities to achieve those objectives
  • Utilizes required assessment and reporting systems to monitor caregivers' burden, develop appropriate care plans, track caregiver progress and needs, and track and report outcomes related to outreach, client reach (phone calls/visits/support groups), educational sessions, and caregiver needs and related resources
  • Builds relationships and collaborates with key leaders, professionals, organizations and other stakeholders that serve caregivers in WellMed communities
  • Seeks out and develops networking opportunities and speaking engagements in WellMed communities that will generate awareness of Caregiver SOS and WellMed initiatives
  • Coaches and trains assistants and volunteers, holding regular meetings to engage and motivate
  • Utilizes tracking systems to formally track phone calls, visits, trainings, outreach, and family meeting, and develops reports for management and WCF board members
  • Plans calendar of events that meet annual performance measures for caregiver outreach and education
  • Performs all other related duties as assigned


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree in a related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor's degree)
  • 4+ years of experience serving seniors, running volunteer programs, or related experience in a social services environment
  • Ability to supervise, train, monitor, and motivate the work of others
  • Ability to exercise judgment and discretion in handling sensitive and confidential issues
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


Preferred Qualifications:
  • Bachelor's Degree in Sociology, Social Services, Business Administration or related field
  • Knowledge of Microsoft Word, Excel, PowerPoint, and the internet
  • Ability to work with diverse groups at all levels
  • Clear and concise written and verbal communication skills
  • Ability to work on a team and/or independently with minimal supervision


Physical & Mental Requirements:
  • Ability to lift up to 25 pounds
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving


UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Caregiver Specialist, San Antonio, TX, Texas

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