Transportation Dispatch Coordinator - San Antonio, TX

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Operation Hours 6am - 6pm Saturday 8am - 4pm Rotational (Once every 4 weeks)

Primary Responsibilities:
  • Communicate effectively with Transportation Specialist(drivers), inbound teams, members, providers, clinic staff and co-workers. You will be on the phone directly with internal Customers minimum of 90% of your day(s)
  • In addition to direct phone duties, other dispatching and logistical needs must be attended to, but not limited to: Dispatch, monitoring and following up on the progress of our transportation specialist in completing their schedule work
  • Assigns and routes transport activity including pick-ups, returns, will-calls, discharges, and transfers efficiently
  • Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days
  • Outbound customer phone calls in limited situations; It may be related to rescheduling services for customers
  • Accurately prepare and process data entry and paperwork including but not limited to maintaining transport request in computer systems, activity reports/trip documents, to update driver and dispatch information into dispatch system real time and a day in advance
  • Inquiring with responsible parties to fully resolve and complete open orders in our dispatching software, including documenting the resolution in notes
  • Identify and resolve daily service and scheduling issues
  • Inform and escalate service issues to management as appropriate
  • Maintain timely and professional communication with customer contacts on issues affecting service and overall performance
  • Maintains member and company confidentiality
  • Monitor and promote safety in all areas of dispatch
  • Reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency
  • Adjusts the transport schedule as required
  • Performs cross-functional roles and cross-promotes all services offered to customers
  • Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency
  • Regularly monitor driver activities schedules based on time to distance relationships
  • Performs other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High school diploma/GED or equivalent work experience
  • 1+ years of Transportation, dispatching, terminal assistant, or other related experience
  • Proven working knowledge of technology within dispatch systems and Microsoft Office Suite

Preferred Qualification:
  • Excellent written and verbal communication skills

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: Transportation Coordinator, Transportation, Dispatching, Terminal Assistant, San Antonio, TX