Senior Patient Experience Project Manager - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Senior Patient Experience Project Manager is responsible for supporting initiatives designed by the Central Quality CAHPS & HOS Leadership to improve all aspects of health care delivery. The Senior Patient Experience Project Manager responsibilities include coordination and completion of projects across various functional areas. Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques. Makes presentations to management on project updates, project cycle, and expected results. Ensures project completion is on time and in scope. Develops various ad hoc reports and status updates to support initiatives. Leads and motivates quality teams and cross-functional business leaders to execute multiple projects in the various stages of a project life cycle.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:
  • Collaborates with program/project initiative developers, training teams, business owners, clinical staff, providers and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation
  • Defines/Manages Project Scope: able to lead end-to-end project execution and effectively communicate/socialize operational improvements throughout the enterprise
  • Manages/Controls Project Timelines and Resources: can forecast variances and trends throughout the project lifecycle to ensure a seamless transitions from project implementation to business
  • Manages/Controls Project Financials: able to create budgets, forecasts and obtain approvals from key stakeholders (e.g., cost-benefit analysis, staffing impact analysis/assessment)
  • Manages Project Quality: ensure that all project deliverables are in compliance with all applicable standards, regulations and ability to conduct analysis on project outcomes to make appropriate recommendations
  • Develops tools and reports to measure pre and post implementation effectiveness to CAHPS and HOS Ratings
  • Serves as a resource to the team, providers, regions/markets, internal departments, and external partners regarding project management, and /or process improvement
  • Attends educational offerings to keep abreast of change and comply with position requirements
  • Performs all other related duties as assigned
  • Project work to include Off Season & Off Cycle Correlation Analysis, Patient Care Report Enhancements, PRP Business Related Documents and CAHPS and HOS Awareness

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree in Health Care Administration, Business Administration or a related field (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
  • 3+ years of independent project management successes by maintaining project timelines, limiting scope creep, adapting to project updates, and the ability to troubleshoot quickly/effectively
  • Experience documenting project milestones, program plan, detailed process flow, Job Aide, SOP and BVD
  • Experience interacting and consulting with all levels of management
  • Advanced level of proficiency with Microsoft Office applications to include Word, Excel, PowerPoint and Outlook

Preferred Qualifications:
  • Master's in Health Administration, Finance, Public Health or Business Administration
  • Certification and/or training in a nationally recognized Change Management Methodology
  • PMP Certification or other certification in project management
  • Experience with Visio
  • Basic understanding of quality improvement standards such as NCQA, HEDIS, CAHPS, HOS and CMS
  • Basic understanding of concepts and practices of Six Sigma

Physical and Mental Requirements:
  • Ability to sit for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Project Manager, Project Management, Consultant, Program Manager, Coordinator, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote