Associate Corporate Relationship Support Manager

HSBC serves customers worldwide through an international network with 3,900 offices in 67 countries and territories worldwide. Our purpose is connecting customers to opportunities, enabling businesses and economies to prosper. We serve our customers through four global businesses: Commercial Banking (CMB), Global Banking & Markets (GBM), Retail Banking & Wealth Management (RBWM) and Global Private Banking.

The Bank's front line business model is constructed around Credit Management (CM) and Relationship Management (RM) teams that serve as the anchor for relationships and coordinate with product partners (such as Capital Financing, Global Liquidity & Cash Management (GLCM), Global Trade & Receivables Finance (GTRF), Private Banking, and Global Banking & Markets (GBM)) to offer solutions based on customer needs and business complexity. Particular focus is placed on companies that have an international footprint and/or aspire to grow internationally and use HSBC for its global connectivity and expertise.

Credit Management provides front line credit and risk ownership including writing credit papers, performing credit analysis, modeling projection and enterprise valuation analysis, coordinating with internal stakeholders (such as Credit Risk, relationship managers, global partners, and product teams), client engagement on credit risk and structuring, and delivering sound recommendations based on robust business, relationship, and industry analysis using expert judgment and conforming with internal credit policies/guidelines and external regulatory requirements.

International Subsidiary Banking (ISB) is an integral part of HSBC that manages subsidiaries of companies (on behalf of a globally managed Parent company) around the world. The ISB team consists of a network of dedicated bankers in nearly 50 countries, managing over 22,000 subsidiary client relationships. ISB bankers work with global relationship managers (GRM) and product partners to understand and deliver on customers' international needs while striving to provide consistent, in-depth and dedicated coverage across the HSBC network.

Business Impact
  • Deliver the business strategy with strong knowledge of Commercial Banking (CMB) priorities
  • Work effectively in partnership with other CMB segments and product teams
  • Cross-pollinate best practices across regions, leading and participating in local/regional/global initiatives that result in effective risk management practices, more efficient delivery, stronger returns and deeper customer relationships.

Customers & Stakeholders
  • Represent and develop the HSBC brand in the marketplace
  • Build strategic and valued relationships with customers, applying knowledge to provide value-add advice and assistance
  • Strong collaboration internally to develop best-in-class experience and outcomes for our teams and employees
  • Effective and timely dialogue with all stakeholders across CMB, HSBC Group, and our clients
  • Deliver fair outcomes for our customers that do not disrupt the orderly and transparent operation of financial markets
  • Prevent and proactively identify actions and behaviors that may constitute market misconduct and respond appropriately
  • Manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse

Operational Effectiveness & Control
  • Recommend ideas and contribute to implementing actions that will improve customer service, quality, and the way teams and individuals work together
  • Adhere to HSBC policies, procedures, and control requirements and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
  • Continuously gather and analyze information from relevant sources to assess potential impacts and identify risks and business opportunities
  • Compliance with all relevant financial services laws, rules and codes with adherence to all relevant procedures. Maintain accurate and appropriate records
  • Understand the internal control structure referred to as the 'Three Lines of Defense', understand your role within the framework and act accordingly in line with operational risk policy

Risk Management
  • Embody the behaviors that form part of the HSBC Values and culture while adhering to HSBC risk policies and procedures
  • Make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite in adherence with Global AML, Sanctions, and ABC policies
  • Responsible for ensuring that operational risks are managed in accordance with the Group Standards Manual, Risk FIM, Credit Policy Manual (CPM), and relevant guidelines and standards
  • Analyze client and business risk taking into account changing economic and market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
  • Ensure all actions take into account the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant colleagues and ensuring that actions resulting from internal/external audits and external regulators are correctly implemented in a timely fashion

Culture & Behaviors
  • Appropriate conduct is integral to HSBC values and principles and supports all business activities including the Group's growth strategy, culture and behaviors, interaction with customers, financial markets operations, and governance and oversight processes. All employees must demonstrate the HSBC vision, values, goals, and culture in personal behavior, actions, and decision making
  • Embed proper culture which supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets
  • Open to challenges, acknowledge and provide transparency when there are issues and concerns, provide solutions and ideas to fix things and learn from our mistakes
  • Take personal responsibility for understanding and agreeing to performance expectations, completing mandatory training, and developing the levels of capability and competence needed to be effective in the role.
  • Contribute to team development, effectiveness, and success by sharing knowledge and best practice, working collaboratively with others to create a productive, diverse, and supportive working environment.


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

  • Ability to analyze situations effectively and make well-thought out decisions
  • Proven leadership skills including coaching, motivation and communications skills to inspire others
  • Strong teamwork skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • Strong analytical and financial skills
  • Excellent prioritizing, organizational and time management abilities
  • Excellent verbal and written communications skills

Role Expectations
  • Ability to independently manage a higher volume (material portfolio) of larger, more complex transactions (annual review, amendment, new transactions)
  • Ability and willingness to interface with customers and lender groups
  • Strong understanding of credit analysis, structuring and credit documentation, legal agreements
  • Collaboration with GRM/RM/ARM on legal documentation, coordination with DAC/Internal Legal/Compliance and various other stakeholders on syndicated and bilateral deal processes, coordination with external legal as applicable (responsibilities may vary by team)
  • Review/understanding of field examinations and application of recommendations, environmental reports, appraisals, and other reports as applicable
  • Proficiency in modeling complex financial analysis, projection scenarios, and enterprise valuations including managing the challenge process with offshore teams and the credit approval unit (CAU)
  • Ability to assess industry research, peer selection and analysis, compilation of an estimated EV summarized in a formal report, correspondence with CAU reviewer and independent EV Validator
  • Strong ability to drive credit transactions with the client and CAU, and to articulate the broader picture while remaining sufficiently detailed and organized
  • Credibility with key stakeholders built through timely, high-quality, and consistent credit deliverables
  • Lead WWM presentation for assigned clients and support DPC calls as applicable
  • Proven master of CARM system and Credit Template / Underwriting Procedure
  • Knowledge of credit-related internally processes (e.g. fronting risk, country risk, sustainability risk, etc.)
  • Ability to review and validate covenant compliance calculations, seek waiver where applicable
  • Assist with WMR credit reviews, Internal Audits, Regulatory Liaison office as applicable
  • Demonstrated ability to remain current on all required training classes, including credit policy certification
  • Strong management and overseeing prompt remediation (as applicable) of financial reporting (including covenant compliance certificates), Out of Approvals (OOA), and Document Exceptions
  • Knowledgeable, responsive, collaborative, strong engagement with product partners, other segments, (GLCM, GTRF, ABL, GMCS -> Rates/FX/Commodities, etc.).
  • Strong time management and organizational behaviors, appropriately manage expectations, clear and frequent communication
  • Proactive involvement in coaching/development of credit analysts and peers
  • Proactive monitoring of clients (including earnings transcripts) and communication of relevant client updates to key stakeholders
  • Strong willingness and success in supporting team objectives and developing other Credit Managers and Analysts
  • Proven willingness and success in driving special projects and bringing value add ideas
  • Strong willingness to contribute and successful contribution to the Credit Management team's broader strategy
  • Collaborative, supportive, positive attitude to all members of the team and Bank

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.