IT Operations Specialist- Network

Job Description


IT Operations Specialist- Network


IT- Operations and Continuous Improvement

Our company is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases, oncology, and women's health. We continue to focus our research on conditions that affect millions of people around the world - diseases like Alzheimer's, Diabetes and Cancer - while further expanding our strengths in areas such as vaccines and biologics. We aspire to be the best healthcare company in the world and provide innovative solutions for tomorrow.

We are seeking energetic, forward-thinking professionals to join our Manufacturing IT Operations organization. As part of that team, you will help launch our new IT Operating Model focused on aligning IT support to meet business objectives and enable our manufacturing sites to increase production of critical pharmaceutical products for our patients around the world.

In this role you will partner with business & site IT leaders to learn about manufacturing and its reliance on IT infrastructure, services and applications, and work closely with global IT teams to provide a reliable digital foundation. In addition, the candidate will need to promote the IT strategy to business partners and work with them to implement IT innovations and initiatives while ensuring there is no impact to business operations. This new IT Operating Model offers technology professionals incredible opportunities to drive significant value to the business, collaborate and learn from others across the globe, and enjoy a reward that technology careers do not often bring: the satisfaction of helping to save and improve lives.

The IT Operations Specialist- Network will need to have a strong technical skillset, good leadership qualities, strong communication and project management skills. After hours availability is required in order to respond to emergencies, and to perform system maintenance that cannot be completed during normal business hours.

Qualifications & Experience

We are seeking professionals with the following qualifications and experience:

Education Minimum Requirement:
  • MSc Degree or BSc Degree or equivalent experience in Computer Science, Computer Science Engineering, Math, or equivalent experience

Related Experience:
  • At least 5 years in providing technical operation support and service delivery in Data Network and Unified Communication areas
  • 2 years experience as a Tier3 engineer in an Enterprise level NOC
  • 2 years of hands on experience with Cisco Asa and PaloAlto firewalls
  • Wide experience with Cisco, F5
  • Good knowledge of ITIL processes or similar best practices (Eg; Change, Incident, Problem management)
  • Proven experience in troubleshooting and fixing complex networking issues.
  • Strong working knowledge in the following areas;
  • Routing protocols (BGP, OSPF, EIGRP)
  • SDN (Cisco ACI), DMVPN
  • Perimeter Security (Cisco ASA, SourceFire, Palo Alto, Pulse Secure)
  • Monitoring and reporting tool such as or similar to (example ServONE, Glueware, NetBrain)
  • DNS/DHCP via IPAM tool like QIP
  • Experience with scripting and DevOps tools and languages (e.g. Python, GitHub, etc.)
  • Cisco WAAS and QOS will be an advantage
  • Experience with Global IT operations following the sun support
  • Ability to work independently and to deliver projects effectively
  • The Cisco CCNP certification is required
  • The Cisco CCNA Security certification will be an advantage
  • Industry recognized certifications such as CISSP, CCIE, PMP are a very welcome plus
  • Excellent communication and negotiation skills within a matrix organization
  • Proven people management skills are a very welcome plus
  • Fluent English in both verbal and written forms is a must
  • Being able to work under pressure with limited supervision
  • Ability to create positive relationships at all levels across different groups & teams.
  • Being able to review priorities and adjust them quickly and work on tight deadlines
  • Proven experience with working across technical and business teams to achieve common objectives and good customer experience

Preferred Qualifications & Experiences
  • Experience working in a VLAN environment
  • Experience in a GMP regulated industry
  • ITIL Foundations certification
  • Six Sigma Green Belt certification
  • Knowledge of storage hardware, ability to monitor capacity/performance planning, and troubleshoot issues
  • Prior experience in capacity, demand and vendor management

Soft Skills
  • Proven project management skills with the ability to manage multiple small/medium projects at the same time
  • Strong problem-solving skills with the ability to work independently
  • Excellent leadership, interpersonal and communication skills.
  • Understands cross-cultural business practices; demonstrates a sensitivity and awareness to other people and culture. Possess ability to build rapport with a diverseworkforcein multicultural settings
  • Possess strong negotiation skills; demonstrated ability to influence and negotiate
  • Fluent in English, in both oral and written communication

Primary Job Responsibilities
  • Support for demand management- planning, implementation and deployment of network related projects driven from business and IT initiatives
  • Assess network related requirements to meet site business driven investment projects and partner with corporate Network Services team to deliver requirements in line with project needs
  • Assess business impact of firmware upgrades and device replacements, and align to negotiated maintenance windows so there is no disruption to the business
  • Troubleshoot and partner with corporate Network Services team to resolve incidents related to LAN, WAN, Wireless, Firewalls and DNS
  • Manage VLANs and support provisioning of new equipment on them
  • Network performance monitoring to ensure network capacity it sized to meet business needs
  • Device monitoring to proactively identify and resolve issues before they disrupt service
  • Firewall monitoring to ensure data transmission is not impeded by firewall rules
  • Scoping of new firewall rules or change to existing rules when new IT infrastructure is added to the network
  • Adhere to project management and ITIL best practices and methodologies across projects while meeting time-lines, budgets and business deliverables
  • Ensure changes align to business priorities, and new devices are properly put in production by following standard processes

Applicants we Seek

The IT Operations Specialist- Network is required to provide operational support with a business first focus to reduce unintended business impacts. He/she will be a part of a cluster team that will engage appropriate resources across divisions to manage incidents and disruptions, coordinate and prioritize scheduling for above-site IT activities with input from all impacted teams, and provide effective operational support for business investments, reducing risk of missed project milestones.

We offer:
  • Position in a leading global healthcare company
  • Extensive benefits package
  • Competitive remuneration
  • Challenging career
  • Professional growth based on performance
  • Innovative and flexible working environment
  • A culture committed to diversity and inclusion (Women's Network, Rainbow Alliance, League of Employees of African Descent, Asia Pacific Association, etc.)
  • Mentorship and training opportunities
  • A thorough onboarding program designed to support a smooth transition into the role

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.


Who we are ...

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ...

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Flex Time, Telecommuting


Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R123895