Associate Director, IT Account Management

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Associate Director - IT Account Management role is responsible for providing Account Management support and IT program leadership across key initiatives in the Marketing Operations organization for our Company's Human Health US Market. In this role, you will have the opportunity to work on highly integrated teams driving critical IT programs that enable our Company's marketing strategies, both digital and traditional. The challenging, fast-paced, and visible initiatives deliver significant and measurable value to our Company. This role will serve as the primary point of IT accountability for all tactical program matters.

We are looking for someone who is an IT Account Management/Solution Engineering specialist with a background in the data and analytics capabilities that underpin Ad/Martech/Salestech to work with our US Market Commercial teams and to help define the evolution of our Digital sales and marketing applications. With your expertise, you will be responsible for reimagining how we use technology and data to enable the organization's committed transformation to agile ways of working and a product-oriented IT model. You'll be part of the team helping grow our service-oriented mindset as we evolve the organization into a more IT product focused operating model, with Salesforce, Veeva, and AWS as our anchor product suites. Experience with digital transformation in a large organization will be important to your success. There will also be responsibility for big data and advanced analytics evolution with an emphasis on account management across a large and diverse set of stakeholders.

You will help envision, build, deploy and develop our next generation of real time and batch data engineering solutions, assembling components from the Ad/Mar-tech stacks, building scalable data-based products as necessary.

The key responsibilities of the role may include but are not limited to:
  • Provide Account Management oversight and leadership within the Marketing Operations domain.
  • Establish and maintain relationships with clients across functional areas and manage client expectations.
  • Define business case for, and relative priority of, proposed IT investments as well as the development of metrics, and progress realization tracking and reporting.
  • Support, influence, and help to define digital transformation within Marketing Operations.
  • Influence large-scale IT initiatives through strong collaboration with business and vendor leaders.
  • Provide strategic expertise and thought leadership to the business clients and program delivery team.
  • Act as a credible change agent to align the client IT portfolio with the overall business strategy.
  • Manage IT spend and strive to achieve synergies using a continuous improvement mind-set.
  • Act as the focal point for interactions and escalations with all other IT functions/platforms/services.
  • Contribute to the development of the global IT strategy and drive its execution.
  • Enable the One IT vision in alignment with the IT Client Service Leaders and Value Team Leaders.
  • Manage IT demand and support IT portfolio planning.
  • Share and leverage global best practices and utilization of capabilities with our Company's broader Human Health IT community.
  • Travel up to 5% of the time, mostly within the Americas region and IT hubs.

Education Minimum Requirement:
  • Bachelor's degree preferably in Information Management, Computer Science, Engineering or related field


8 + years relevant technical experience in client facing IT role.

Proven experience working with and deploying IT solutions.

Excellent written & verbal communication and relationship skills along with high personal integrity, credibility, and energy.

Ability and inclination to influence decision making.

Results-orientation with the proven ability to develop plans and implement them.

Demonstrated enactment of robust analytical skills, effective problem solving and attention to detail.

Ability to effectively partner across geographies.

Preferred Skills:

Prior experience working in support of pharmaceutical sales or marketing.

Knowledge and experience on the, Salesforce platforms a plus.

Knowledge of Veeva products a plus.

Knowledge of AWS technologies a plus.

Digital transformation.

Advanced Data and Analytics evolution experience a plus.

Agile or SAFe methodology deployment.

Vendor management.

Master's or other advanced degree.

Fundamental technical skills (SQL, XML, etc.).

Experience with our Company's systems development lifecycle (SDLC) practices.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are ...

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ...

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

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Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R143793