IT Senior Manager - Sales

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

As the Senior IT Manager of Salesforce Platform, you are a key member of Motorola Solutions IT team that supports the company's Global Sales and Systems Integration divisions. You will be responsible for partnering with the North America Sales stakeholders, for understanding and aligning on priorities requiring information technology effort. You will lead a talented team of Business Analysts / Business System Analysts and manage IT initiative discussions, build capability roadmaps, understand business requirements, align on outcomes, and implement projects.

Scope of Responsibilities/Expectations
  • Act as the IT point of contact for the North America Sales team and manage the demand pipeline.
  • Participating and leading meetings with stakeholders to ensure understanding of roadmaps, priorities, schedules, organizational constraints, etc.
  • Driving results across a broad spectrum of requests, daily ad-hoc issues, tactical, projects, and strategic initiatives.
  • Leading business readiness and deployment activities for new IT project launches and deployments.
  • Bring outside in perspective and provide solutions that can be built on the Salesforce platform.
  • Lead business analysis and solution design sessions with business partners, system integration suppliers, and other IT teams, helping to translate requirements/ business rules into detailed technical specifications.
  • Summarize technical designs and changes to a non-technical audience while providing direction to the delivery team.
  • Manage vendors and consultants as necessary.
  • Understand and advocate best practices. Identify and drive continuous improvement initiatives.

Desired Background/Knowledge/Skills
  • Strong partnership skills - must be able to develop and build relationships at all levels of the organization based on trust, transparency, and by delivering on commitments.
  • Experience in managing large IT projects and programs
  • Deep understanding of the Sales applications/platforms and industry leading solutions.
  • Experience with Salesforce platform, project management, and sales technology applications.
  • Experience in Agile Scrum, Product owner, or equivalent, certifications with leading organizations (e.g., ScrumAlliance, SAFe, etc.) are preferred but not required.
  • Self-directed; able to identify and set priorities, and adjust accordingly as the situation unfolds.
  • Comfortable working across a wide spectrum of tasks; from tracking down a Service Desk incident to assisting with a project-related activity to working with a senior IT leader on a roadmap or portfolio of projects.
  • Ability to create technical documentation (including design/architectural diagrams, requirements, designs, and high-level business solutions).
  • Ability to articulate ideas clearly to both technical teams and to business partners.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving ability
  • Experience in documenting and maintaining up to date Process documentation

Basic Requirements

  • Bachelor or Masters degree in Information Technology, Computer Science or Business from an accredited university
  • 8+ years of experience with business analysis, technical architecture, development, release management and/or web development methodologies

Vaccine Requirement

As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing.

If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan


Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


Chicago, IL