IT Business Systems Analyst

You need to sign in or
create an account to save a job.
Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Would you like to become a part of a company that uses the newest technology platforms in communications, software, video and services? Do you want to work with people who help save other people's lives? Do you consider yourself to be a creative thinker and complex problem solver? If the answer is yes, join our rapidly expanding IT Sales Organization.
The Salesforce business system analyst role is in the Customer Experience & Insights department within IT at Motorola Solutions. Our IT organization isn't just here to support our business. We're here to reinvent it - by changing the way our customers, partners and employees interact with our company. To do that, we're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

The IT Business Systems Analyst supporting sales and marketing teams will work with business users, product managers, IT resources and third-party implementation partners.

This role typically has the following responsibilities:
  • Working with stakeholders to gather requirements for various projects
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, developing and implementing solutions
  • Translate basic business problem statements into business requirements, or user stories
  • Conducting meetings, presentations and user demos
  • Managing projects, developing project plans, and monitoring performance
  • Providing support to business partners in Sales applications
  • Experience in developing test scenarios
  • Testing developed solutions to meet business requirements
  • Working knowledge in configuring Salesforce and performing admin activities
  • Stay current on changes/upgrades to the Salesforce releases
  • Experience working with global team

Desired Skills/Qualifications:
  • Strong interpersonal, communication and negotiation skills
  • Strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Working knowledge of Salesforce, and Oracle CPQ (Quoting) applications
  • Certified Salesforce Administrator is a plus
  • Knowledge of Agile development methodology and Jira
  • Ability to influence cross-functional team members
  • Keen attention to detail and complex problem-solving abilities from an operational and technical perspective
  • Motivated self-starter who can effectively work under pressure and manage multiple priorities
  • Strong multi-tasking and organizational skills with the ability to work under short deadlines

Basic Requirements

Bachelor's degree with 5+ years of professional experience or Master's degree with 3+ years of professional experience

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022 . Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan


Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


Chicago, IL