Business Analyst, ISG Intermediary Journey

Job Classification:
Technology - Project Mgmt/Business Analysis

Our Business

For over 100 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.

The Role

As a member of Customer Digital Team within the Marketing Organization, the Business Analyst is a versatile role that is focused on developing tools for the Individual Life and Annuities Intermediary Journey Teams, supportingour Customers, Advisors or Employees. You will help shape and execute on initiatives by analyzing existing processes and systems, helping to assist the teams to build tools that are constituent-focused while also ensuring practicality within existing business rules.

The Business Analyst also works closely with technology partners, designers, and business partners to support the development process and ensure that new digital capabilities and tools meet Objectives and Key Results (OKRs) as defined by the team.

In this role you will focus on all aspects of the end-to-end advisor and customer experience and will require operating in an Agile framework. This includes initiatives that explore and test new experiences in market and initiatives that leverage customer insights to rearchitect the current experience.

Responsibilities include:
  • Partner with the Product Owner to work with business partners and initiative owners to understand the end user’s needs and pain points to define the requirements in agile stories for development
  • Assist the Product Owner and the agile team to clearly define and sequence the work (e.g., MVP - minimum viable product and beyond, go to market strategy, release schedules)
  • Monitor usage and collect feedback on functionality and experiences developed to ensure it meets the end user’s needs
  • Share insights and progress to promote a customer-centric culture and connect the dots across experiences to inform the broader organization
  • Collaborate across agile teams within the Intermediary Journey and across other Constituent Journeys

Your Expertise

What you’ll need to succeed:
  • Minimum of 1 year working in one or more business functions (product, marketing, service, technology, customer experience, direct-to-consumer, Retail Advice and Solutions, etc.)
  • Be passionate about improving the Customer and Advisor Experience
  • Ability to work in a matrix/nonhierarchical environment, embracing an agile mindset to evolve with the business
  • Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments, and vendors
  • Strong problem solving, decision making, negotiation, and partnership skills
  • Have a learning mindset to take on versatile roles as required by the team involving analytics, business rule definition, testing, and operationalization
  • Intellectual curiosity and a willingness to learn, grow, and improve
  • Travel required (approx. 10%)

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. Salary range specific to Colorado: $82,300 - $111,300 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

Newark, New Jersey, United States of America