IT/ERP Operations Program Manager


Job Description
Provides operational and maintenance program support for the Information Technology (IT) Business Applications organization, managing and providing operational support for several application portfolio teams related to technical and maintenance efforts. Involved in all aspects of planning, scheduling, resource coordination, and execution activities for successful deployments of changes, upgrades, implementations of applications across the application portfolios. Conducts planning meetings to capture work tasks, determine hour by hour scheduling of tasks and assigned resources. Runs associated cut-over and deployment meetings to ensure seamless execution of deployed application related efforts. Coordinates technical resources and conducts business awareness meetings to plan and track patch testing on the application technology stacks; i.e; database, Weblogic, software. Provides real time issue escalation, resolution, and resource support coordination. Conducts technical and business awareness meetings to track technical issues, architecture reviews, status of application in-flight efforts, and provide meeting minutes, actions, and follow-up discussions where needed. Keeps all IT and Business stakeholders aligned with project status, priorities, and target deployments. Assesses issues, creates action plans and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Completes and delivers compliance artifacts as scheduled and on an ad hoc basis as required by the business. Adheres to guidance related to completing, documenting, delivering and storing compliance artifacts.

Work on complex technical projects. Work under guidance provided direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determine and pursue courses of action necessary to obtain desired results. Work checked through technical guidance and agreement with others rather than by formal review by direct manager. Serves as organization spokesperson on advanced projects being supported. Acts as advisor to management and customers on assigned projects, tasks, and objectives. Work involves interfacing and communicating with multiple business disciplines that include finance, accounting, project accounting, procurement, contracts, and manufacturing teams on IT related work in support of these functional business areas.


Required Education, Experience, & Skills
Typical Education and Experience
Typically a Bachelor's Degree and 10 years work experience or equivalent experience

Required Skills and Education
Strong leadership and interpersonal skills, including the ability to lead across functional teams. Self-directed proactive and able to work independently. Detail oriented, organized and disciplined. Scheduling and project management experience. Expertise in standard office software including: Microsoft Project, Visio, Excel, Word, and PowerPoint. Excellent oral and written communication skills. Ability to manage in a matrix environment as well as ability to manage virtual teams. Strong stakeholder management skills. Self-motivated with passion to learn and expand IT Operations skills. Experience with SW Development, configuration management and IT Change Control processes. Experience executing small, medium, and large projects through the entire project management lifecycle. Experience in an IT Service Delivery organization



Preferred Education, Experience, & Skills
Background in Information Technology field preferred either from direct education and/or experience. PMP Certification. ITIL Certification/s.


About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We're laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.