Senior Disability Claims Examiner (Remote)

Job Classification:
Operations - Insurance Operations

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do.

You will be part of the Long-Term Disability (LTD) Claims team which is part of our Group Insurance Business. We have Long-Term Disability offices in Roseland NJ, Portland ME, and Scottsdale AZ.

The Senior Disability Claims Manager is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals.

Additional responsibilities include:
  • Communicate via telephone, email, and text with employees, employers, attorneys, and others.
  • Document claim information in a clear and concise manner.
  • Understand and apply policy plan provisions
  • Review medical records
  • Complete financial calculations
  • Coach new members of the team

When starting in this position, you will be part of a comprehensive training program. This program will involve five to seven weeks of training. Following this portion of training, you will work closely with a mentor as you continue to become familiar with the role.

Location: Offering the opportunity to work remotely or, if nearby, from a Prudential Group Insurance location

What you’ll need to succeed:
  • A minimum of 3 years of long-term disability claim experience
  • Strong written and verbal communications skills
  • A detail-oriented focus and exceptional time management skills
  • A commitment to support a work environment that fosters Diversity and Inclusion
  • Proficiency with PC-based programs such as Excel and Word
  • Ability to adapt, problem solve quickly and communicate effective solutions
  • Continuous improvement mindset coupled with a knack for managing initiatives simultaneously

It’d be a plus if you have:
  • College degree
  • Strong mathematical skills

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. Salary range specific to Colorado: $57,100 - $77,300 discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.



Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

Scottsdale, Arizona, United States of America