Manager - HIMS Operations (Remote with 1 to 2 Days/Week Onsite)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Responsible for the overall management of staff and operational activities within the Data Integrity division, i.e. Chart Completion, MPI, Transcription support, Communications Management and Release of Information (as applicable). Assures that the outsourced functions of Release of Information (ROI) and Dictation/Transcription operate in accordance with relevant SHC policies, procedures and external regulatory agency requirements. Also ensures that service levels and other conditions as stipulated in the applicable SHC/vendor master agreement are adhered to. This position has budgetary responsibility for areas managed, establishment and monitoring of functional area staff performance, metrics, including productivity and accuracy measures, and assurance area targets are consistently met. Significant customer interface responsibilities with other departments/clinics, physicians, vendors, and other external customers is a key component of this position

What you will do
  • Works closely with other members of the HIMS team, physicians, IT, vendors, clinic staff, Patient Access, Patient Financial Services, Guest Services, Compliance, Risk, Legal, etc. to ensure chart accuracy and integrity throughout all hospital systems.
  • Support testing, new versions, system upgrades, new applications, etc. to ensure accurate results with minimal impact to end users, key stakeholders and functional areas.
  • Develop and maintain a Quality Assurance Program; generate productivity reports to monitor staff productivity, turnaround times, and quality of work, providing timely feedback to staff.
  • Provide recommendations for improvement, based upon ongoing process reviews/findings and analysis; lead teams in the development of optimal workflows consistent with strategic goals of the department; ensure appropriate and efficient utilization of resources.
  • Meet section performance standards by efficiently setting goals and objectives, prioritizing work, reviewing standards, and making recommendations for change as needed. Report statistics reflecting operational activity, as well as status updates for projects/initiatives. Responsible for A3 creation and providing input for SOP's related to areas of responsibility.
  • Direct the training of new employees on policies and procedures; ensure staff re-training, as appropriate.
  • Write, maintain and update policies and procedures for areas of responsibility, as appropriate.
  • Write performance appraisals with input from the Director of EHR Integrity and HIMS Operations , providing timely and appropriate feedback. Manage staff timecards, providing feedback to employees as dictated by Time & Attendance Policy, and ensuring adequate staffing and holiday coverage.
  • Employ Active Daily Management in daily routine; participate in daily team huddles; create opportunities for staff engagement by promoting open lines of communication. Actively seek opportunities for team collaboration. Participate in both day and evening C-I-CARE leadership rounds.
  • Assures ongoing review of staff productivity and quality, creating employee specific reports for tracking, trending and education opportunities.
  • Ensure data integrity of the electronic health record at all times.
  • Participate in the Joint Commission (TJC) mock surveys.
  • Educate physicians/clinic staff in facilitating accurate and complete clinical documentation, as needed.

Education Qualifications
  • Bachelor's degree in a work-related discipline/field from an accredit college or university, or equivalent combination of education/experience.

Experience Qualifications
  • Five (5) years progressively responsible and directly related work experience including previous managerial experience within a HIMS Dept

Required Knowledge, Skills and Abilities
  • Ability to complete all assigned tasks and projects in a timely manner and in accordance with direction and/or applicable project plan.
  • Ability to develop financial analyses and provide strategic direction for the organization
  • Ability to plan, organize, develop tactical plans and set priorities
  • Ability to solve technical and non-technical problems
  • Ability to supervise, coach, mentor, train and evaluate work results
  • Ability to work effectively with individuals at all levels of the organization
  • Knowledge of local, state and federal regulatory requirements related to functional areas of responsibility
  • Knowledge of medical record review processes, data analysis and data display
  • Ability to apply judgment and make informed decisions
  • Ability to communicate complex concepts in simple form to cross-functional departments or teams
  • Ability to conduct analysis and formulate conclusions
  • Ability to plan, organize, and prioritize work independently and meet deadlines
  • Ability to speak and write effectively at a level appropriate for the job
  • Knowledge of new technologies (in specific fields) and maintain and stay abreast of updates and changes
  • Knowledge of computer systems and software used in functional area
  • Ability to manage, organize, prioritize, multi-task and adapt to changing priorities
  • Ability to work effectively both as a team player and leader
  • Ability to establish and maintain effective working relationships
  • Ability to judgment and make informed decisions

Licenses and Certifications
  • RHIT - Registered Health Information Technician
  • RHIA - Registered Health Information Administrator

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination


Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.